About AskAway

Introduction to AskAway

AskAway is BC and Yukon's post-secondary chat reference service, providing post-secondary learners, educators and researchers with reference assistance online at point-of-need.

• Vision and Mission
• AskAway presentation at Just a Click Away 2011: National Conference on Technologies for Public Legal Education & Information

Key Documents

• AskAway Actions & Achievements (yearly report)
• AskAway Service Continuity Plan (PDF)
• Administrative Centre Reports
• Terms of Reference and Membership

Institutional Participation

• Participating Library Benefits and Responsibilities
• Library Commitment Model 2013/2014
• Service Support Fee 2012/2013
• Summer Sustainability Recommendations
• List of Participating Libraries
• Staff Schedules Archive

Awards

• AskAway won the British Columbia Library Association Merit Award on April 20, 2007
• AskAway won the BCLA Academic Librarians in Public Service Award on April 20, 2007
• AskAway was the 2007 Educational Technology Users Group Innovation Award winner!

Links for more information

• Read AskAway Updates for news, statistics, and amazing patron feedback