Common AskAway Tasks
- Doing Virtual Reference in 8 Easy Steps (PDF): Eight steps from opening your browser to chatting with patrons.
- Resolution & Description Codes (HTML): A summary of the codes to use when ending your patron sessions.
- Flash Chat Quick Reference: Two page PDF guide from QuestionPoint. Covers the entire chat cycle.
- How It Works: AskAway step-by-step from a user perspective.
- Service Provider FAQ: answers to some of your most commonly asked questions about staffing AskAway
Subject Reference and Citation Guides
- Citation guides
- Useful databases - including statistical sources, free databases, and search tips
- Subject guides