Common AskAway Tasks
- Doing Virtual Reference in 8 Easy Steps (PDF): Eight steps from opening your browser to chatting with patrons.
- Resolution & Description Codes (HTML): A summary of the codes to use when ending your patron sessions.
- Flash Chat Quick Reference: Two page PDF guide from QuestionPoint. Covers the entire chat cycle.
- How It Works: AskAway step-by-step from a user perspective.
- Shift Checklist (HTML): A to-do list to be checked before and during your AskAway shift
- Service Provider FAQ: answers to some of your most commonly asked questions about staffing AskAway
- List of free online academic databases - use with members of public!
- Sources for Statistics - listed by subject
- Primary Source Databases
- Biology in General
- Canadian History
- Environmental Science and Ecology
- Fine Arts
- Labour and Workplace
- Medicine and Health Sciences
- Personal Finance
- Political Science
- Religious Iconography
- Slavic, Central & Eastern European Studies