Service Data

The Admin Centre publishes three kinds of reports every month:

  • The Monthly Statistics give a count, by institution, of how many AskAway sessions are generated by each institution, how many are handled by each institution, and how many are requested via the Qwidget.
  • The Form Fields reports give detailed information on each question, including source institution, wait times, session length, patron's browser information, referring URLs, and any descriptive codes attached by the service provider.
  • The Survey Results are the tabulated responses from the AskAway patron survey, to which patrons are invited to respond at the end of each session.

QuestionPoint is capable of generating other reports as well, which may let you gather more information specific to your institution. For instructions on collecting your institution's data, see the Administrative Tools page, Collecting Statistics.