The AskAway Advisory Committee has endorsed the following staffing commitment and cost-sharing models to support the AskAway chat reference service. These models enable BC post-secondary libraries to provide 67 hours of AskAway service per week. AskAway is open each year for 12 weeks from September to December; 12 weeks from January to April; and 12 or 13 weeks from May to August.
These models are based on funded FTEs. BC ELN uses funded FTEs for all its FTE models and these numbers are obtained from the budget letters released annually by the Ministry of Advanced Education (AVED). The FTEs are available on the BC ELN website.
Staff Hours & Service Support Fee Contributed by Participating Libraries
For scheduling purposes, the year is divided up into 4 sections, as above. For more information on the rationale behind this division, see Recommended Staffing Commitments: May/June and July/August.
BC Electronic Library Network