Local Coordinator Tools and Guides

About Local Coordinators

Local Coordinators are the partner library staff primarily responsible for reference and/or information services at their institution. At least one staff member from each partner library is required to represent their library on the Local Coordinators team.

To ensure communications continuity, we recommend adding an alternate local coordinator contact. Additional staff may participate at the discretion of individual partner libraries.

AskAway Local Coordinators:

  • Act as a contact at their institution for AskAway
  • Advise and assist BC ELN in the coordination of service staffing, training, and marketing
  • Advise and assist in the establishment and maintenance of chat reference policies and procedures
  • Act as a QuestionPoint technical support person at their institution for AskAway

Read the Local Coordinators' Terms of Reference

View the list of current AskAway Local Coordinators

Important Links for Local Coordinators


AskAway Visibility and Qwidgets

Statistics and Patron Surveys

Technical Troubleshooting