Shift Checklist

Recommended Pages to Have Open During Your Shift

Shift Check-In List for QuestionPoint and Campfire

  1. Log in 5 minutes early to QuestionPoint and Campfire to ease the shift changeover with your colleagues and provide uninterrupted service to patrons.
  2. In QuestionPoint click the Launch Chat link found in the left-hand menu.
  3. Select both the Primary & BME Queues (exact BME Queues subject to change) available or click Select All:
    • Put a ☑ checkmark in the box next to Primary Queue: BC Academic.
    • Put a ☑ checkmark in the box next to BME Queues: BCIT, Camosun BC, CAPILANO U, Columbia BC, DOUGLAS COLLEGE BC, ECUAD, Kwantlen, Langara, NLC BC, NW CC, OKAN C BC, SFU_BC, TRU BC, TWU, UBC BC, UNBC BC, UVIC, Vancouver CC.
    • Hit the Save queues button then OK.
  4. Check the Librarians () tab for a list of your logged-in colleagues and the questions they're answering.
  5. Check the All () tab to view current in-progress questions in your primary queue. Note: you will not see questions from alternate queues listed in the All () tab.
  6. Check the New () tab for any incoming questions that may need immediate pick-up.
  7. Check with your colleagues in Campfire to facilitate question transfers and share any ongoing technical issues, traffic management and tricky or local knowledge questions. Check the AskAway Blog: Keeping Campfire Useful (2011) for more advice on Campfire.
  8. Await your first patron in QuestionPoint...
  9. Need to transfer a patron at the end of your shift? Coordinate in Campfire and use the Transfer button in QuestionPoint.
  10. Want to wrap-up questions after your shift or when the service closes? De-select the Queue(s) to close the service or appear unavailable (service closes when all Service Providers have left the AskAway queues). Click on the top-right Queue link and Uncheck and Save the list of Queue's monitored to zero (0) even if you have live chats in progress.
  11. Log-out of QuestionPoint by clicking the top-right Logout link in the chat window. Closing the browser window does not log you out of QuestionPoint! Contact the AskAway Coordinator immediately via email or telephone with emergency logout issues at closing.

Browser Check-list for QuestionPoint

  • We recommend using Chrome v.33+, Internet Explorer v.8+, or Firefox v.30+ for QuestionPoint. (But avoid all versions of IE if at all possible.)
  • If you are experiencing ongoing issues with updating or logging in with one browser, try another!
  • Clear the cache on your browser. This step may not always be necessary but is recommended if you are experiencing QuestionPoint issues.
  • In Internet Explorer - under Tools > Internet Options > General Tab Browsing History - Delete temporary files, history... > click Delete button > check-off Temporary Internet files (and optionally Cookies and Passwords if you are experiencing QP issues) > click Delete button > click OK.
  • In Firefox - under Tools > Options > Privacy Tab > click clear your recent history link > check-off Cache (and optionally Cookies and Active Logins if you are experiencing QP issues) > click Clear Now button > click OK.
  • If necessary check the browser settings for Firefox or Internet Explorer.