Shift Checklist

Recommended Pages to Have Open During Your Shift

• QuestionPoint - Please let the AskAway Administrative Office know of any server provider login issues.
• Campfire - The essential tool for communicating with your colleagues during a shift!
• Guest Logins - Check with AskAway Administrative Office for the username/password to access the updated protected guest logins page.
• VR Portal - Check the Portal for links to the ELN blog, scripts, the staff schedule, library policy pages and more!

Shift Check-In List for QuestionPoint and Campfire

1. Login early to QuestionPoint and Campfire!
   • Logging in 5 minutes early to organize question transfers helps ease the shift changeover with your colleagues and provides uninterrupted service to the patrons.
   • We recommend using Internet Explorer v.8+ or Firefox v.4+ for QuestionPoint. Check the Browser Check-list (below) if you are experiencing issues with QuestionPoint.
2. In QuestionPoint click the Launch Chat link found in the left-hand menu.
3. Select the queue:
   • Put a ☑ checkmark in the box next to Primary Queue: BC Academic.
   • Hit the Save queues button then OK.
4. Check the All () tab for the current questions in progress as well as the Librarians () tab for your colleagues currently working.
5. Check the New () tab for any incoming questions that may immediately need pick-up.
6. Check with your colleagues in Campfire if any transfers are needed as well as for any ongoing issues.
7. Await your first patron in QuestionPoint...

Browser Check-list for QuestionPoint

• We recommend using Internet Explorer v.8+ or Firefox v.4+ for QuestionPoint.
• If you are experiencing ongoing issues with updating or logging in with one browser check-out another!
• Clear the cache on your browser. This step may not always be necessary but is recommended if you are experiencing QuestionPoint issues.
• In Internet Explorer - under Tools > Internet Options > General Tab Browsing History - Delete temporary files, history... > click Delete button > check-off Temporary Internet files (and optionally Cookies and Passwords if you are experiencing QP issues) > click Delete button > click OK.
• In Firefox - under Tools > Options > Privacy Tab > click clear your recent history link > check-off Cache (and optionally Cookies and Active Logins if you are experiencing QP issues) > click Clear Now button > click OK.
• If necessary check the browser settings for Firefox or Internet Explorer.