Train & Refresh
Basic training documentation including help with software and virtual reference guidelines.
A recorded online refresher training, refresher quiz, and sample training transcripts.
Instructions for practice sessions, an evaluation checklist, and QuestionPoint tutorials.
Quick guides to common QuestionPoint tasks, AskAway guides, subject reference guides, and more.
Instructions on how to create quick demonstration flash videos for patrons, and a library of videos that other service providers have creared.