Train & Refresh

Training Materials

Basic training documentation including help with software and virtual reference guidelines.

Refresher Training

A recorded online refresher training, refresher quiz, and sample training transcripts.

Self-Practice

Instructions for practice sessions, an evaluation checklist, and QuestionPoint tutorials.

Cheat Sheets

Quick guides to common QuestionPoint tasks, AskAway guides, subject reference guides, and more.

Jing Videos

Instructions on how to create quick demonstration flash videos for patrons, and a library of videos that other service providers have creared.