Training materials and guides can be found at the links below:
- Self-Practice: How to use the practice queue to practice chat reference, and best practices for practicing while the service is live.
- Basic Training: A recording of an online basic training session from early 2016.
- Refresher Training: For service providers who have taken basic training in the past, but wish to refresh their skills.
- QuestionPoint training: Guides and training materials for working with QuestionPoint.
- Transcript Evaluation: A guide to evaluating chat transcripts.
- AskAway Service Guidelines: An overview of how we serve patrons.
- Refresher Quiz: A quiz to test how fresh your AskAway knowledge is.