AskAway Blog

New AskAway Tag: AI Literacy

Submitted by Cristen Polley on

You can now apply the new AI Literacy tag to your chat sessions with AskAway patrons in LibraryH3lp.

Purpose

The AI Literacy tag was developed by the AskAway Emerging Technologies Working Group and reviewed by Local Coordinators. The purpose of the tag is to better understand and assess the types of questions about AI tools that patrons are asking on the service. With a tag in place, we can easily identify chats that include AI literacy content since keyword searching is time consuming and does not always return meaningful results.

UNBC Library: Exporting Articles from EBSCO Classic Interface

Submitted by Cristen Polley on

Posted on behalf of UNBC Library

We wanted to alert you that our users are experiencing issues exporting via email using the classic EBSCO interface in the health science databases (CINAHL, MEDLINE, AND PSYCINFO). Our users need that functionality for their upcoming assignments, and they may reach out on AskAway.

We’ve put together instructions for a workaround here: https://libanswers.unbc.ca/faq/215008

Please let us know if you have any questions.

AskAway Update Digest – Fall 2025 Edition

Submitted by Austin Miner on

As we start a new fall term, we wanted to review several important changes to the AskAway website and tools. Guest logins have been relocated to LibraryH3lp, and can be accessed either in context via the patron chat or via the profiles section in the sidebar. The email address for the Admin Centre has changed to askaway@bceln.ca. A new wait time indicator has also been added to library help.

Generative AI Literacy at UVic Libraries – Adding Scripts to Libraryh3lp to encourage conversations about Generative AI

Submitted by Jaclyn Fong on

By Tina Bebbington and Christian Schmidt, UVic Libraries

UVic Libraries has embraced AI Literacy as a core competency for all librarians and library staff, and are working towards this goal across several platforms, including the creation of an AI Literacy Task Force in 2023. The AI Literacy Task Group have created a variety of tools to support the development of AI literacy in reference and instruction that are sharable, adaptable and promoted across campus.

AskAway Tips: Student Edition

Submitted by Cristen Polley on

By Ishvani Hans, UBC AskAway Student Librarian

I’ve been working as an AskAway student librarian for over a year now. Having engaged with a diverse range of patrons and addressing their queries, I have identified recurring themes of problems. If you’re new to AskAway, you may find these tips helpful.

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