Submitted by Sydney Brogden on
We hope you enjoyed your summer and are feeling ready for the exciting fall term ahead. In this post, try out the Refresher Quiz to help you stay sharp then check out the rest of the blog post below to learn about updates for the new term and reminders about the supports and resources available to AskAway Service Providers.
Submitted by Sydney Brogden on
July 27, 2023
Submitted by Sydney Brogden on
In this post, Sydney explores how generative AI tools like ChatGPT have started to impact AskAway.
Submitted by Sydney Brogden on
The North American Virtual Reference Online Conference (NAVROC) took place from February 21-23, 2023. For those who were unable to attend or would like to revisit a session, recordings will be available on the conference website soon.
The keynote presentation and theme for the conference was Wholehearted Libraries: Meeting the Needs of Community, from Dr. Michael Stephens of the School of Information at San Jose State University. This theme translated into the great variety of sessions presented over the three half days. Sessions covered a wide range of topics, some of which are directly applicable to AskAway while others are more relevant in the broader virtual reference environment.
Submitted by Sydney Brogden on
In case you missed it, catch up on the cozy Holiday 2022 issue of the Chat Box newsletter:
Submitted by Cristen Polley on
The new Open Education tag allows us to track those questions when a service provider explains or provides access to Open Access, Open Education, or Open Textbook resources. This includes questions about no-cost textbook options, for example a student looking for an older version of a textbook from the library. In celebration of this new tag, Elizabeth Padilla (BCIT) shares the B.C. Open Collection and her role in developing the new home for the collection.
Submitted by Sydney Brogden on
In this post, find out about recent updates to the Recommended Citation Guides and Websites. Many thanks to Elizabeth Fernandes (Liaison Librarian at University Canada West), Shannon Moist (Head of Reference Services at Douglas College) and Tina Bebbington (Humanities Librarian at the University of Victoria) for their work on this update!
Submitted by Cristen Polley on
Changes to the AskAway chat box are coming! We will soon upgrade to the next generation chat box, which comes with new features and special attention to visual accessibility. As the next generation chat box is rolling out, there are new features and functions we’d like to bring to your attention!
Submitted by Cristen Polley on
In case you missed it, catch up on the Summer 2022 issue of the AskAway newsletter.
Submitted by Cristen Polley on
There are three new tags that you can now apply to your AskAway chat sessions in LibraryH3lp: Copyright, Course Reserves, and Open Education. These tags were recommended by AskAway participants and will help the service and libraries better understand student needs in these areas. The Interlibrary Loan tag has also been updated to include (ILL) so that it is faster to bring up in the drop-down list by typing ILL.