At their November 8 Virtual User Group meeting, QuestionPoint shared an update on the chat monitor interface redesign. Learn more about what's expected and check out a recording and slides from the meeting.
The real value of Campfire comes from the community of service providers who use it to support one another during their shifts and keep AskAway running smoothly.
Log into Campfire and listen for notifications during each shift so that you'll be aware if something important comes up and your colleagues need assistance. You'll also be able to ask for help if you run into an issue.
A one-pager with ideas for small steps you can take to promote AskAway at your library.
A refresher on how to add Resolution and Descriptive codes at the end of your chat sessions.
An interview with service provider Marjory Jardine at JIBC to learn how she approaches citation questions.
A reminder on how to log out fully at the end of your shift.