We have updated the swamped button - our new tool that allows you to quickly send an email to the listserv when AskAway is swamped. We're pleased to say that it now works with both web-based email and email clients (so that should be everyone)!
The swamped button remains in the same place on the AskAway Portal - Staff Tools page, but will now lead you to a form. Just enter your institutional email (the one that is subscribed to the listserv), click "send" and an email asking other AskAwayers to help out will be sent.
Feel free to contact the AskAway Admin Centre - firstname.lastname@example.org with questions.
-- Reece, BC ELN