We have reached the end of the week, and our final tip on ways to run the service smoothly when it gets busy.
Tip #4: Use referrals!
Refer, refer, refer! During busy times, you may not have the time to give every patron the in-depth help you’d like to give them. If you can’t transfer them to another available service provider, and the wait it too long, don’t hesitate to refer the patron to email, telephone or in-person reference at their home library.
In-depth questions may also be better served by their other available institution and library resources – referral is a very important part of the service we provide!
Use the library policy page to supply the patron with as much contact information as you can.
Questions or comments? Always feel free to contact us at the AskAway Admin Centre!
- Reece, BC ELN