Tips for working smoothly with patrons who come and go

As we continue to adjust to new workflows in LibraryH3lp, and as the service became increasingly busy this fall, there have been several questions about how to work with patrons who come and go from the chat.

There are 3 new FAQs available that address different types of patron behaviour and provide tips and best practices for providing the best possible experience for AskAway visitors.

You can find the new FAQs in the LibraryH3lp FAQs and they're linked individually below:

If you have any questions, suggestions, or additional tips to share, please let us know at the Admin Centre!