AskAway Blog

TWU Library Services Disruption March 7-8

Submitted by admin-boss on

TWU will be doing a critical server upgrade on March 7 & 8. While the library server is not directly involved, library services that use the main TWU server are. No one is sure exactly what will happen, but this is what they feel is the likely scenario:
On March 7 and 8, online library services & resources will be disrupted due to computer systems maintenance .Alloway Library staff want to ensure that library patrons are prepared for this outage.

UFV Proxy Server back online

Submitted by admin-boss on

They're Back! UFV Research Databases Once Again Available from Off Campus
Access to the library's proxy server has been restored, and you should now be able to access of the library's electronic resources from both on and off campus.
Please note, however, that you will be required to reset your MyUFV password today (Wed. Feb. 25th at noon), and that you will not be able to log in to our databases from off campus until that change has taken effect.

UFV Proxy Server offline until at least Feb 26 - UPDATE

Submitted by admin-boss on

The UFV proxy server used by students and faculty to access on-line journals, e-books and research databases will not be available until at least Thursday, Feb. 26. As soon as we have more information, we will post it on the UFV Library webpage.
Workarounds - Students can come to campus; or they may use our list of free databases.
Mary-Anne MacDougall

Recording of presentation: Using Evidence-Based Medicine Reviews

Submitted by admin-boss on

A recording of the presentation: Using Evidence-Based Medicine Reviews is now available.
Here is the link:
https://present.bccampus.ca/p19213917/
Please note! The audio portion of the recording is complete. However, the software records it in "chunks", meaning that it sometimes sounds as if the sound has been cut off. There is a slight pause between the chunks, but the audio starts up at exactly the same place as it stopped.

VIU Catalogue Upgrade Mon Feb 23

Submitted by admin-boss on

Hello Everyone,
To enable a software update, the VIU Library online public access catalogue (OPAC) and all online Library services will be unavailable for the afternoon of Monday, February 23, 2009. The update process will begin at 1:30pm and will take approximately 4 hours.

UFV Proxy Server offline

Submitted by admin-boss on

The UFV Proxy server is offline until at least Wed., Feb. 18th pm. This affects off campus access to all our licensed databases, ebooks, ejournals, etc.
Workarounds - Students can come to campus; or they may use our list of free databases.
Refer to our homepage for more information.
Mary-Anne MacDougall

Authentication Problems - a quick troubleshooting guide

Submitted by admin-boss on

Some AskAwayers have been wondering: what do we do when patrons get an error when trying to login to library resources? Here are some questions to pinpoint the problem:
1. Have they ever logged in before? How recently was it?
Some institutions require that the students activate their accounts (in-person or online). Sometimes they have to re-activate their accounts with each new term.
2. Do they get any error messages? What are they?

AskAway Update: January 12th

Submitted by admin-boss on

AA News:
New Improved Service Provider Experience
On November 23, QuestionPoint installed a software update that changed the look and feel of the chat monitor. The new version improves the efficiency and effectiveness of the service provider experience, giving SPs more ability to customise the layout of information in the chat monitor. The new version requires your computer to have the latest version of Flash. For more information about this exciting

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