AskAway Blog

Software problems mostly resolved

There have been some problems with the AskAway software today.
Service Providers reported that their messages were not getting through to patrons while chatting. Also, messages were also being lost in IM between service providers. Cobrowse was also not working properly.
The problems will chatting and IM have been addressed. If you do experience additional problems, please contact Gordon, Sunni, and/or Niki:

Logout Error Presentation and Recording of MUC Library tour

Hi everyone!
The recording of the Orientation to the Malaspina University-College Library Website is now available at the following location:
Next week's Brown-bag presentation will be on the topic: Logout Errors.
These errors can mean that the service will be on all night, so I'll be going over:
1. How to recognise a colleague's logout error
2. How to prevent/fix your own logout errors

Web Training Session on QP Co-Browse

From the QP listserv:
A free one-hour web training session for QuestionPoint librarians who want to learn to use or review the features of Flash-based chat and/or co-browse will be held on Wednesday, December 12th, 11:30 AM Eastern Standard Time (4:30 PM GMT). The session assumes familiarity with the basic concepts of virtual reference and QuestionPoint, but no previous experience with Flash-based chat is required.

Public Library AskAway Re-opens Tomorrow

We are very pleased to announce that public library AskAway will be re-opening for service tomorrow, November 1st. Hours will be the same as before:
Sunday to Thursday, 10am to 10pm
Friday and Saturday, 10am to 5pm
As before, when appropriate please make referrals to the public library service by directing folks to
- Sunni

QP Reports Webinar Recording now available

The recording of the October 22 QuestionPoint Reports Webinar is now posted on the QuestionPoint training page
Scroll down the page to the section for LiveMeeting Recordings and click on the QuestionPoint Reports Webinar link.
For questions about this recording, please contact:
Becky Hawk
Product Support Specialist
OCLC Online Computer Library Center, Inc.
6565 Kilgour Place
Dublin OH 43017-3395 USA
Tel. 614-764-6061

Journal Loan Periods

Did you know: journals are "in-library use only" at some institutions? Here is a list of institutions and their journal lending periods:
In-library use only:
CAP - most periodicals except some graphic arts ones
CNC - except for employees
NIC - exceptions may be permitted for faculty upon request
SFU - with exceptions under special circumstances
TRU - students
UBC - except Math, Law, and Asian Library journals

Search Engines for Kids

Since the Public Library version of AskAway has been closed, we have been receiving increased numbers of questions from high school and elementary school students.
Having heard so much about "freedom of information", I thought we'd be able to use Google to do the searches, but I've discovered that the students' reading level can be really prohibitive when relying on a standard search engine.

Recording of the Medical Reference Resources brown bag now available

The recording of the AskAway brown bag presentation: Medical Reference Resources is now available on the AskAway portal.
Here is the link:
Table of contents:
0:00 Possible types of medical questions
2:55 Medicine and Health Sciences Wiki Page
4:06 Online Reference Sources
7:42 Top Database: Medline
23:53 Overview of other databases in Medicine
31:38 Consumer Health Information