Sorry about the confusion! Conference Mode wasn't working for some folks because our documentation instructed you to use the Practice queue to initiate it, when in fact you need to use the real BC Acad queue, otherwise the Conference 4 All question won't show up in the real queue that everyone is staffing. The documentation has been revised:
Instructions for using Conference Mode to chat with all AskAwayers online.
Has anyone tried to set up a Conference session yet? I just tried and got as far as submitting the practice patron form with "Conference 4 All" in the name field. But the message never arrived in the Chat Monitor.
Communicate quickly with all of the librarians currently online!
When beginning your next shift at Askaway, be sure to join the conference (or be the first to set one up)! This allows you to communicate quickly with all of the librarians who are currently online.
Use conference mode to find out who's online, to co-ordinate transfers at shift changes, or announce important discoveries.
As some of you have already noted, the Chat Monitor now has a new feature, the All tab.
The All tab lists ongoing questions that other librarians are answering. If you click on one of these questions, you will enter "Conference Mode", where you jump into the conversation already occurring between the student and the librarian who picked up the question from the queue.
This "All" tab is right beside the "My Active" tab, which lists all of the questions that you have picked up from the queue, so please be careful not to confuse the two!
Happy New Year! This is a quick posting about some technical tips.
1. You'll notice the various upgrades and bug-fixes which were rolled out in early December: better response time, the patron connection status indicators, etc. See my posting for more detail.
2. QuestionPoint will shortly announce that QP is compatible with IE 7. Yayyy!
Throughout the term, Askaway will be providing online professional development tools, available to all Askaway librarians!
As a supplement to your training, these professional development sessions will help familiarise you with more specific information.
Therefore, we need your opinions!
Welcome to the first AskAway update for 2007!
AA Open Expanded Hours
AskAway opens for service on Monday, January 15th with expanded hours:
Sun-Thurs 10 AM – 9 PM; Fri-Sat 11 AM-5 PM
The finalized schedule has been posted to the Librarian's Portal: http://www.eln.bc.ca/vr_portal/staffschedule.html
Service Closed Until January
Just a reminder that our last day of service was Friday December 1st - AskAway is now closed until January 15th.
For those who are interested, service-wide statistics for September, October and November are now available on the Local Admins tab of the Librarian's Portal: http://www.eln.bc.ca/vr_portal/foradmins.html If you have any questions about the statistics, please let me know .
I just returned from my local public library, where they have a stack of nifty AskAway fridge magnets. I was tempted to take a bunch but managed to restrict myself to just one. Are there any magnets for academic libraries to give our patrons so I won't have to continue to resist temptation?
- Ross Tyner (Okanagan College)
Update to the message below: The upload has been delayed a week. Also, of course, our service is closed as of yesterday, so you won't get to try these features until January.
Great news! The QuestionPoint upgrade scheduled for this weekend should fix a number of minor annoyances. Here's a partial list of the fixes: