Refresher and update on institutional queues in QuestionPoint.
UVic Biol 190A assignment notice.
UBC Biol 140 assignment notice.
Seeking volunteers to test the new AskAway website.
Article on students' experiences with and preference for various forms of reference service, including online chat.
Update to Descriptive and Resolution codes.
Participate in a survey on reference librarians' experience with ethical dilemmas at work.
Mobile options for accessing AskAway.
New strategies for unexpected patrons.
Final update on the All tab in the QuestionPoint chat monitor.