AskAway patrons who enter AskAway from Qwidgets in EBSCO or ProQuest databases are vulnerable to accidentally navigating away from their session when searching a database. If they try to perform a search from the page that they are chatting on, they can accidentally leave the session, and might not be able to return.
Many thanks to Richard Baer at Camosun College for pointing this article out to us!
Formality in Chat Reference: Perceptions of 17- to 25-Year-Old University Students
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February AskAway stats are now available on the AskAway site: http://www.askaway.org/staff/statistics
February form fields statistics are available on the AskAway site: http://www.askaway.org/staff/statistics#form
For 66% of February AskAway survey respondents, AskAway was the first library service they turned to, after trying to find information on their own. 6% of students stated that this was their first time using any library service.
7:50 pm March 5- The QuestionPoint server is currently unavailable.
An update will be posted when service is restored.
Here are a couple of tips related to logging out of QuestionPoint in different situations.
Situation #1: it's the end of your shift, but you would like to finish up one of your questions. You don't want to pick up any new sessions, or appear to be available for new sessions. Is there a way to log out of the queues without disconnecting with the patron you are helping?
Yes! It's quick and easy to de-select the queues while staying connected to your patron.
Update: This situation is now resolved
Some students have come on to AskAway to ask about database problems. Below is a message from Diane Cruickshank at UFV:
The Admin Centre does not routinely evaluate AskAway transcripts, but from time to time a local coordinator or service provider will bring to our attention a transcript that concerns them.
Lately a couple of issues have come up:
This article, published in January, may be of interest:
Radford, M. L. & Connaway, L. S. (2013). Not dead yet! A longitudinal
study of query type and ready reference accuracy in live chat and IM
reference. Library & Information Science Research 35(1), 2-13.
Longitudinal results compare 2004-2006 transcript sample to 2010 sample
and show that ready reference questions are holding at about 30% of all VR
questions (!) and that accuracy has made a significant rise to approx. 90%
January AskAway stats are now available on the AskAway site: http://www.askaway.org/staff/statistics
January form fields statistics are available on the AskAway site: http://www.askaway.org/staff/statistics#form
In January 2013, 58% of AskAway survey respondents identified themselves as first-time AskAway users, up from 51% in January 2012, and a great way to start the new term!