Recently I received the following question:
"Will you be breaking out statistics for institutional queue only use?"
Unfortunately, QuestionPoint's stats don't work that way. Institutional queues are quite well-integrated with the overall service. You can pull out stats for your institution alone, but it doesn't track how many come in when someone is logged into an institutional queue alone vs. their institutional queue plus the general queue, vs. other libraries logged into your queue as part of the general service.