AskAway Blog

April, Spring Term and Annual Update

Annual and Spring term (including April) AskAway stats are now available on the AskAway site: http://www.askaway.org/staff/statistics
April form fields statistics are available on the AskAway site: http://www.askaway.org/staff/statistics#form
April's exit survey results are also available on the AskAway site: http://www.askaway.org/staff/surveys

February Statistics and User Feedback

February AskAway stats are now available on the AskAway site: http://www.askaway.org/staff/statistics

February form fields statistics are available on the AskAway site:  http://www.askaway.org/staff/statistics#form
For 66% of February AskAway survey respondents, AskAway was the first library service they turned to, after trying to find information on their own. 6% of students stated that this was their first time using any library service.

To Log Out or Not to Log Out?

Here are a couple of tips related to logging out of QuestionPoint in different situations.

Situation #1: it's the end of your shift, but you would like to finish up one of your questions. You don't want to pick up any new sessions, or appear to be available for new sessions. Is there a way to log out of the queues without disconnecting with the patron you are helping?
Yes! It's quick and easy to de-select the queues while staying connected to your patron.

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