Update to Descriptive and Resolution Codes
Submitted by admin-boss on
Update to Descriptive and Resolution codes.
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AskAway Blog
Ethical Dilemmas survey
Submitted by admin-boss on
Participate in a survey on reference librarians' experience with ethical dilemmas at work.
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Mobile Options for AskAway Virtual Reference
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Mobile options for accessing AskAway.
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New Strategies for Problem Patrons
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New strategies for unexpected patrons.
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Final update on the All Tab
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Final update on the All tab in the QuestionPoint chat monitor.
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Critical Procedures for Closing Shifts
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Critical procedures to follow when you are working a closing shift.
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Improving survey response rates
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Tips to improve patron survey response rates.
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Collecting stats with institutional queues
Submitted by admin-boss on
Hello all,
Recently I received the following question:
"Will you be breaking out statistics for institutional queue only use?"
Unfortunately, QuestionPoint's stats don't work that way. Institutional queues are quite well-integrated with the overall service. You can pull out stats for your institution alone, but it doesn't track how many come in when someone is logged into an institutional queue alone vs. their institutional queue plus the general queue, vs. other libraries logged into your queue as part of the general service.
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How formal should you be? Here's the research
Submitted by admin-boss on
Our exit surveys exhibit a wide range of preferences for formality levels. Many of our users write to tell us that they appreciate the approachable, informal tone that many AskAwayers take on during a chat. Some users want AAers to express more formality, while others complain that we're not casual enough.
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Sept 23 2013 AskAway Advisory Committee Meeting minutes now available
Submitted by admin-boss on
The final version of the Advisory Committee meeting minutes from
September 23, 2013 is now available here:
http://www.eln.bc.ca/docs/view.php?id=1188
Please contact the administrative centre if you have any questions or
comments.
Cheers,
Brandon