Key links for your shift
- LibraryH3lp Webclient (select askaway queue and institutional queue)
- Campfire (arrive early and offer to take any transfers)
- Guest Logins
- Library Policy Pages
- Current Chats
Are you having trouble logging in? Contact us.
Is it your first shift? Check out the Shift Checklist.
FAQs and Helpful Resources
- Service Provider FAQs
- Recommended Citation Guides and Websites
- COVID-19 FAQs
- Institutional Acronyms
- AskAway Blog
To send a swamped call, click the Swamped button below, enter the email address associated with your account on the AskAway website, and send out a call for assistance to the service providers list.
Evenings and Weekends: Short-staffed
If you're short-staffed on an evening or weekend shift (weekdays after 5pm, Saturdays, or Sundays), click the button, enter the email address associated with your account on the AskAway website, and send out a call for assistance to the evenings-weekends service providers list.
For more information, see the FAQ I'm alone on my shift or someone is missing. What should I do?