Key links for your shift
- LibraryH3lp Webclient (select askaway queue and institutional queue)
- Campfire (arrive early and offer to take any transfers)
- Guest Logins
- Library Policy Pages
- Current Chats
Having trouble logging in to any of these sites? Contact us.
Proactive Chat Pilot FAQs:
These FAQs will be updated as needed. If there's an FAQ you'd like to see added, please let us know.
FAQs and Helpful Resources
- LibraryH3lp FAQs (for service providers)
- COVID-19 FAQs
- Service FAQs
- Institutional Acronyms
- AskAway Blog
Is it your first shift? Check out the Shift Checklist.
Alone on your shift?
If you're the only one logged in for your shift or someone is missing, please see the FAQ linked below for steps you can take to call for help:
To send a swamped call, click the Swamped button below, enter the email address associated with your account on the AskAway website, and send out a call for assistance to the service providers list.