AskAway and Jing

Quick link to: AskAway Jing Videos

What is Jing?

This open access, downloadable software allows you to take pictures or video that show what is happening on your screen. Your picture or video is instantly uploaded to an account at, and you are immediately provided with a link which you can then share with your patron to illustrate the steps that you wish them to take. The whole process only takes a few minutes, and can often be quicker than typing an explanation.

See Jing in action!


By using a central AskAway account, all AskAwayers can use, share and add to a library of videos and screen captures demonstrating common situations such as a simple search in Academic Search Premier, etc.. We have created an account at to store flash videos created with Jing. Login information is available in the list of AskAway guest logins.

Why Jing?

There is a lot of repetition in VR. We often are directing students to go a particular page where we can work together. Or, once we are on the page, we are describing with words the terms they should use and the pulldowns from the menu. There is a lot typing involved and many chances for misinterpretation.

Jing captures either images or flash video. Each format has its uses:


When you are working in Academic Search Premier or other databases and you create a search with 2 or more terms that produces great results, how do you communicate your find?
Your choices are several lines in the chat window or a screen cap from jing. The image capture has a small toolbar that lets you mark the image with an arrow, highlight part or use a textbox.


When you tell students to login to Psycinfo or other database at an institution, many will say that they do not know how to do that. Once again, many lines of typing in the chat window or a 40 second flash video. The video saves time for you both. We have created a few of these already and would like to have a library of navigation videos that show how to get from the library or institution homepage to the desired resource. If you have a headset with microphone, you can add narration to your video but it is not necessary. You do need to slow down your mouse movements so that the student can follow. Use the mouse to highlight the parts of the screen that you are emphasizing

Getting Started with Jing

  1. Go to, download and install the software. The Help Centre at will answer most of your questions.
  2. When you install Jing on your computer, you will be asked to set up an account at to store videos in. Instead, click on Login and enter as your email address. The password is listed with the AskAway guest logins.
  3. We have created a short video showing how to use Jing. It is at:


We are not sure what pages break AA. To be safe, ask the student to open a new window or new tab or use a different browser. Then they can copy the link into that new window.

When creating a Jing video, always login to the database or resource that you will be using before starting to record your video. This will ensure that you will not accidentally reveal a username/password, and will also ensure that there will be no errors during your Jing video. If you like, you can use a screenshot of your institution's login page to simulate the process of logging in. (Here is an example.)

Keep in mind that many patrons will not have speakers attached to their computers, especially if they are accessing from a library workstation. Any shared videos should be easy to follow without any sound. It is recommended that you turn off your microphone or mute your computer when recording a Jing video, so as not to pick up any ambient noise.

Naming conventions

When you set up Jing to automatically upload to your product gets an automatically generated name. If you think the product has lasting value, rename it. We suggest that a video of how to get to ejournals at TRU should be named TRU-ejournal. Always put the name of your institution first, then the content.

As the space in the account is limited, we will regularly go through the account and delete files that we believe to be one-offs. You can indicate that your file is a one-off by not renaming it, or by ending the name with the word temp. Files that do not follow the naming conventions above, or that do not appear to be reusable (for instance, a video showing a student how to access a specific course reserve) are subject to deletion without warning.

Sharing Jings

When should we share our Jings? Here are some criteria:

  1. It shows something that only certain service providers have access to
  2. It shows something that is difficult to explain in words
  3. It gives general instructions that apply to most patrons
  4. It gives an example that patrons could adapt to their own situation
  5. It is clear and concise**
  6. It follows the instructions in the naming conventions and considerations sections above**
  7. It is unique (i.e. your colleagues have not already created a Jing on this topic)**

**Mandatory criteria

Where are the shared Jings?

Your colleagues have already created some Jing videos and images that you may find useful. Click on the following links to access Jing videos and Jing images.

For more information, contact the AskAway Admin Centre.