Why should AskAway be included here?
Books are still popular with students, and the catalogue can be a significant point of need for research help. At some high-using institutions, up to 16% of their patrons arrive via the catalogue.
Which type of entry point should I use?
Chat box whenever possible.
Button or tab if chat box is not possible.
Where on the page should it go?
Chat box: In a sidebar next to search results if the software allows.
Button: Prominent placement, distinct from other visual elements, near search results.