Library Catalogue

Why should AskAway be included here?

Books are still popular with students, and the catalogue can be a significant point of need for research help. At some high-using institutions, up to 16% of their patrons arrive via the catalogue.

Which type of entry point should I use?

Chat box whenever possible.

Button or tab if chat box is not possible.

Where on the page should it go?

Chat box: In a sidebar next to search results if the software allows.

Button: Prominent placement, distinct from other visual elements, near search results.