Why should AskAway be included here?
15-20% of AskAway sessions involve questions about citation. A chat box included on citation guide pages offers immediate help with a very common research problem.
Which type of entry point should I use?
Where on the page should it go?
The chat box should appear on each citation guide if possible, as well as on the list of guides.
The chat box should be placed in a sidebar if the site allows, at or near the top of page content, separate from text elements.