Why should AskAway be included here?
Students often use the library’s contact page when looking for help. An AskAway presence on this page provides another way for students to get immediate assistance when need to speak with a librarian.
Among libraries that have an AskAway link or chat box on their contact page, an average of 9% of their chat sessions are initiated there. However, at some libraries this number reaches up to 41% of their total AskAway sessions.
Which type of entry point should I use?
Chat box.
Where on the page should it go?
Sidebar if website allows. Chat box should be at or near the top of the page content.
Example
