AskAway Administrative Centre Contacts

AskAway Administrative Centre
Open Tuesday to Friday (if you receive a bounce back, please email the Coordinator at

After Hours Emergency
Call or text Cristen at 604.653.2334

Examples of an AskAway emergency include: you're unable to sign-in for your shift, LibraryH3lp is not working for you and your colleagues, someone is still signed in at closing, etc. I'll do my best to respond.

AskAway Coordinator
Cristen Polley

LibraryH3lp Support
If there is an urgent issue with the LibraryH3lp software (for example, LibraryH3lp is down) and the AskAway Administrative Centre is unavailable (see contact information above), contact LibraryH3lp Support LibraryH3lp Status Alerts are posted in the right sidebar of their blog.

Additional Contacts

Feel free to contact the AskAway Administrative Centre and/or your Local Coordinator with general comments, suggestions or questions.