AskAway statistics and survey results are posted every month. Please see below for the types of statistics the Admin Centre gathers and shares.
Monthly usage stats show many AskAway sessions are requested by patrons from your institution, how many sessions are handled by each institution, and how many are requested via Qwidget.
Form field data gives detailed information about each question, including the patron's institution, wait times, session length, referring URLs, and any descriptive or resolution codes added by the service provider.
Survey results report on responses from the AskAway patron survey that patrons are invited to complete at the end of each session.
If you would like to generate additional statistics for your institution, please see information on Collecting Statistics for local coordinators. If you have any questions, contact the Admin Centre and we'll be happy to help you.