Statistics and Surveys

AskAway statistics and survey results are posted every month. Please see below for the types of statistics the Admin Centre gathers and shares.

Usage Statistics

Monthly usage stats show many AskAway sessions are requested by patrons from your institution and how many sessions are handled by each institution.

Session Data

Session data gives detailed information about each question, including the patron's institution, wait times, session duration, referring URLs, and any tags added by the service provider.

Survey Results

Survey results report on responses from the AskAway patron survey that patrons are invited to complete at the end of each session.


If you would like to generate additional statistics for your institution, please see information on Collecting Statistics for local coordinators. If you have any questions, contact the Admin Centre and we'll be happy to help you.