Session Data

Session data provides data on each session, including information on how users are accessing the service and what types of questions they're asking. This includes:

  • Date and time each call arrived
  • Patron's institution
  • Wait time
  • Session duration
  • Referring URL
  • Descriptive tags

Note that limited data are available before 2011.

The spreadsheets in the table below provide system-wide data, and can be filtered by individual institutions. Instructions for collecting your institution's form fields data are available here.

Please contact the AskAway Administrative Centre with questions, or if statistics aren't opening properly.

Session Data by Month