Session data provides data on each chat session, including information on how patrons are accessing the service and what types of questions they're asking. This includes:
- Date and time each call arrived
- Patron's institution
- Wait time
- Session duration
- Referring URL
- Descriptive tags
The spreadsheets in the table below provide system-wide data and can be filtered by individual institutions.
Contact the AskAway Admin Centre with questions or if statistics aren't opening properly.
|Session Data by Month|