Session Data

Session data provides data on each chat session, including information on how patrons are accessing the service and what types of questions they're asking. This includes:

  • Date and time each call arrived
  • Patron's institution
  • Wait time
  • Session duration
  • Referring URL
  • Descriptive tags

The spreadsheets in the table below provide system-wide data and can be filtered by individual institutions.

Contact the AskAway Admin Centre with questions or if statistics aren't opening properly.

*** 2020 Service Extension Note: Due to COVID-19, AskAway extended service past the regular Section 2 (Jan-Apr) 2020 term and remained open April 14th to May 15th, with service hours Monday to Friday 9am-6pm. In the session data below, data for the service extension period are reflected in the "May 2020" and the "Apr 2020" spreadsheets that are beside one another.

Session Data by Month