Session Data

Session data provides data on each chat session, including information on how patrons are accessing the service and what types of questions they're asking. This includes:

  • Date and time each call arrived
  • Patron's institution
  • Wait time
  • Session duration
  • Referring URL
  • Descriptive tags

The spreadsheets in the table below provide system-wide data and can be filtered by individual institutions.

Contact the AskAway Admin Centre with questions or if statistics aren't opening properly.

Session Data by Month