Policies and Procedures

Below are a list of links to pages that cover recommended guidelines, policies, and procedures for staffing AskAway.

Service Guidelines

An in-depth manual covering areas such as service guidelines ("what kinds of questions do we answer?"), patron privacy, inappropriate conduct, breaks, working from home and other procedures and policies

Shift Checklist

Recommended pages to have open during your shift.

Scripts & Codes

Information about scripts as well as resolution and descriptive codes.

Unexpected Patrons