Chat Boxes

*Please note: Many of the local coordinators pages are being updated for the new LibraryH3lp software

What is the Qwidget?

The Qwidget is a chat box that libraries can place anywhere on their website, at the patron's point of need - for example, on the library homepage, research guides, database search results, etc.

Create or Update your Qwidget

Steps to create or update your library's Qwidget

Follow these steps to generate the code you'll need to place the Qwidget on your library's website, in databases, etc.

Update the Offline Message

Update the offline message

When AskAway closes and opens for a new term, update the offline message that displays on the Qwidget.

Qwidget Placement & Visibility

The Best Practices: Minimum Visibility Standards provide guidelines for where to place the Qwidget and best practices to improve AskAway visibility at your library!

Embed the Qwidget

EBSCO databases

ProQuest databases

  1. Grab your library's Qwidget code from QuestionPoint
  2. Login to your ProQuest Admin Module (PAM)
  3. Navigate to User Interface / Branding / Widgets tab / Add widget button
  4. In the "Link text" field, enter a title for the chat box
  5. In the "HTML code" field, insert your AskAway Qwidget code
  6. Add widget Width and Height
  7. Select "Include widget directly on results page"
  8. Click "Save Changes"
  9. Verify that your library's Qwidget appears in ProQuest search results

Additional places

Statistics for your Qwidget

Monthly Qwidget statistics for your institution are available in AskAway's monthly usage stats reports.

See these steps to retrieve daily / hourly statistics for your Qwidget.