What are chat widgets?
Libraries can place AskAway chat widgets anywhere on their website, at the patron's point of need (e.g. library homepage, research guides, database search results, etc.)
There are three types of LibraryH3lp widgets available to AskAway libraries:
- Embedded chat boxes
Access the chat widget code
To access the code you'll need to embed your library's chat box, button, or tab, follow the steps in the FAQ Access your library's chat snippet.
Customize the offline message
When AskAway closes or opens for a new term, the AskAway Admin Centre will update the offline message.
If your library would like to customize the offline message, please see the FAQ Change chat box offline message.
Chat widget placement & visibility
The Best Practices: Minimum Visibility Standards provide guidelines for where to place chat widgets and best practices to improve AskAway visibility at your library!
Embed the chat box
Note: The documentation linked below is from LibraryH3lp. There may be tweaks needed for AskAway as the service uses Canadian servers. If you have any questions, contact the Admin Centre and we'll be happy to help.