Local coordinators are responsible for scheduling, both of their own service providers within their institutions, and their institutions within the overall AskAway collaborative schedule. Coordinators work with the Admin Centre to assign their institutions to shifts that best fit their needs, and with other institutions to ensure that the schedule meets the needs of the service and of its participating libraries.


AskAway is currently using ShiftPlanning software (aka Humanity) to facilitate scheduling.

If you have any trouble accessing the tutorial, your library's ShiftPlanning account, or any questions, please contact the Admin Centre.