Technical Tips/Updates

Logging into Libraries via OpenAthens

Four AskAway libraries now use OpenAthens software to provide access to online resources. If you're using the Guest Logins at one of these libraries to access resources on your shift, that's no problem. But, if you're using the guest logins to access resources at two or more of these libraries simulatenously or within a short time frame, that can create problems. See below for more information on what's happening and workarounds.

Update on the Chat Monitor Redesign

On your shifts, you're encouraged to use the new QuestionPoint chat monitor. Before taking it live, please check out the recent blog post Going Live with the New Chat Monitor for short demo videos and important information about what's changed and how to stay consistent with AskAway practices and procedures.

Read on to learn the latest on the chat monitor redesign including recent enhancements, when access to the current chat monitor will end, and a workaround for hopping out of the queues.

Going Live with the New Chat Monitor

You're invited to use the new QuestionPoint chat monitor on your AskAway shifts. The new interface and the current (aka old) interface will operate in parallel for at least 2 weeks before access to the current version ends.

***Before taking the new chat monitor live, see below for important information about what's changed and how to stay consistent with AskAway practices and procedures.

QuestionPoint All Tab Display Issues

We are currently investigating some issues with the QuestionPoint All Tab displaying an inaccurate count of the active questions for some service providers.  This tab usually displays all questions the other service providers are working on and also allows you to join a question in conference mode to assist a colleague.

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