Technical Tips/Updates

New Tool for Working with Patrons: Screenr

Screenr is a great new tool that many Ask-Awayers might find useful. It's a webcasting product which  allows you to create videos of website navigation. This type of thing can be helpful in a reference situation where there is a complicated set of steps a chatter must follow in order to navigate to a particular article or database, or in cases where the chatter is having trouble understanding your directions.

Embedding an AskAway Chat Qwidget in ProQuest Databases

ProQuest has now added the option to embed custom widgets into their databases!

Already have an AskAway Qwidget in your EBSCO databases or library web pages? Why not check-out the new option in ProQuest to add a custom widget to all your standard-platform ProQuest databases like CBCA (the options to select individual databases or non-standard platforms like Chadwyck are not currently available).

You can re-use your already existing AskAway qwidget code OR create/update your AskAway qwidget code to embed in ProQuest.

AskAway Transcripts: Advanced Keyword Search

Keyword Searching AskAway transcripts may be useful for monitoring trends in question subjects, or just taking a glance at how frequently a session contains a key topic. As an example, we searched the entire system (all AskAway questions for the past 90 days) and found 39 questions mentioning “copyright”

To keyword search transcripts from your patrons:

1)    Log in to your Question Point Admin account (9-digit login).

2)    Select “Ask” from the drop-down box at the top right of the screen.

3)    Verify the active tab is “Questions”

New Descriptive Codes!

Many of you make vigilant use of the resolution and descriptive codes as you end your AskAway sessions.  Up until now use of the descriptive codes has been fairly random, as we didn't have control over the list of available codes.  QuestionPoint has recently provided the ability to customise codes, so we've identified and defined a new, MUCH SHORTER list of AskAway descriptive codes to make your job easier.  Read on to learn more....

What are the new descriptive codes?

Problems opening PDF files when using Safari 5.1 browser

Increasingly, when Safari users click on a PDF full text icon in a licensed database, they get a “missing plug-in error”. This is due to an incompatibility between the Safari 5.1 browser and the Adobe PDF viewer plug-in.  EBSCO support has posted a FAQ on the problem, and they suggest that users install a plug-in as a workaround until the software issue is solved.

EBSCO Databases Qwidget Issues

Here's what you need to know when working with a patron using an EBSCO Qwidget.

1. When a patron opens up a chat session in an EBSCO database then starts a new search or tries any other navigation away from their current page with the chat Qwidget - they can lose the chat. They should receive a warning before they lose the chat (depending on their browser), with the option to cancel, but this feature is currently experiencing some bugs.

EBSCO PDF Bug Workaround

Hi folks,

Caroline Daniels at KPU passed on info about an EBSCO db bug which results in the wrong PDF displaying when a user tries to view an EBSCO article PDF in their browser - it will display the wrong article from the same issue of the journal.  EBSCO reports they are working on the issue, but passed on a workaround:

In the meantime, as a workaround, you can disable PDFs from being viewed in your web browser which should allow you to view the correct article. This can be done by:


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