Tips (General)

A reminder on how to log out fully at the end of your shift.

QuestionPoint recently hosted a brief 30 minute webinar with quick tips to improve chat reference conversations.

Best practices and tips to help you prepare for unexpected patrons.

How to send permalinks (i.e. reliable links to database search results) to patrons.

Tips for busy times and handling multiple patrons.

New citation videos from Memorial University.

Shorterning URLs for Qwidget patrons.

Tips to improve patron survey response rates.

We are currently investigating some issues with the QuestionPoint All Tab displaying an inaccurate count of the active questions for some service providers.  This tab usually displays all questions the other service providers are working on and also allows you to join a question in conference mode to assist a colleague.

Where do learners ask for help? What pages are used most to connect with AskAway?

You can use the Form Fields statistics, available on the Statistics page of the Portal, to determine which pages from your institution are most often used to connect with AskAway. These include both Qwidgets and the full screen interface.