Tips (General)

Embedding an AskAway Chat Qwidget in ProQuest Databases

ProQuest has now added the option to embed custom widgets into their databases!

Already have an AskAway Qwidget in your EBSCO databases or library web pages? Why not check-out the new option in ProQuest to add a custom widget to all your standard-platform ProQuest databases like CBCA (the options to select individual databases or non-standard platforms like Chadwyck are not currently available).

You can re-use your already existing AskAway qwidget code OR create/update your AskAway qwidget code to embed in ProQuest.

New BC Business Resource

When answering business questions on AskAway, institution-specific guides and resources are the first place to check; if you are looking for additional information, though, a great new resource called Small Business Accelerator (SBA) may be the next place to look.

It helps with queries such as:

Handling Referrals

What kinds of questions do we answer?
We are open to all questions, and will provide help with course-related research tasks e.g. finding books, journals, articles, etc..

--Service Guidelines for Service Providers

Swamped Button

The AskAway Portal - Staff Tools has a new feature: a button that will automatically create an email addressed to the listserv saying that AskAway is swamped. All you have to do to is press "send". The button is located in the section called "Tools for your shift". This feature was requested by a service provider, and we are pleased to make it available; we're always happy to hear new ideas or suggestions.

Get Acquainted with Chat Lingo!

Communicating online in AskAway can be a challenge at times - particularly when students use unfamiliar chat lingo that we may not recognise!

Ever stumped by someone using IMO [in my opinion]? Stymied by a student typing BRB [be right back]? Deterred by a student going AFK [away from keyboard]?

EBSCO Databases Qwidget Issues

Here's what you need to know when working with a patron using an EBSCO Qwidget.

1. When a patron opens up a chat session in an EBSCO database then starts a new search or tries any other navigation away from their current page with the chat Qwidget - they can lose the chat. They should receive a warning before they lose the chat (depending on their browser), with the option to cancel, but this feature is currently experiencing some bugs.

Don't forget to log into Campfire!

A number of AskAwayers have requested that I send out a reminder about Campfire.  One AAer said:

"Can you please send out another AskAway reminder to ask people to log into campfire, and to make a note to the campfire board if they need to step away from their computers? I'm on a shift right now, and 2 out of 4 librarians are not in campfire. Knowing that librarians are temporarily away from their computers makes queue management more streamlined."

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