Tips (General)

Refworks Help Pages

Helping a patron with Refworks, but don't have it at your library? Just never used it before? The Refworks Help Pages are available for free online, and they're really useful.
Here is the link: Refwork Help Pages
If you want to know how to get references from a database into Refworks, look at the navigation on the left side of the page.
Click on: Getting References into your Account
Then on: Importing from Online Data Vendors

Helping "Public Library" patrons

Since the public library "side" of AskAway is still behind a picket line, we may see a few questions from public library patrons. Here are a few tools that you can use to help them:
Public Libraries' Delicious bookmarks:
http://del.icio.us/askaway
For those of you not familiar with Delicious, use the Tags on the right side of the screen to select a topic, e.g. Climate_Change
Then, select a link from the left side of the screen.
List of Free (academic) databases:

One librarian, many questions!

Scenario: You're online, and a new question comes up. You go to answer it, and another librarian, who already has a question, gets there first.
Why have they grabbed two (or more) questions, when you don't have any?
It could be that this librarian has a "mad disconnecter" - that is, a patron who keeps losing their internet connection, and returning to the service. The librarian may not have time to close all of those lost calls, or they may need to keep them open for reference.
How can you determine if your colleague has a mad disconnecter, or is being swamped?

New Shared Script

At the request of a service provider, we've added a new script to our arsenal: Begin - Transcript. The scripts reads:

Don't worry about writing all this information down. At the end of our session you’ll have the option of receiving a transcript of our conversation, along with all the URLs we visited.

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