Article about how chat reference and proactive chat are bringing back the complexity of the reference question.
Ever wondered what AskAway sounds like?
New citation videos from Memorial University.
Article on students' experiences with and preference for various forms of reference service, including online chat.
Many thanks to Richard Baer at Camosun College for pointing this article out to us!
Formality in Chat Reference: Perceptions of 17- to 25-Year-Old University Students
This article, published in January, may be of interest:
Radford, M. L. & Connaway, L. S. (2013). Not dead yet! A longitudinal
study of query type and ready reference accuracy in live chat and IM
reference. Library & Information Science Research 35(1), 2-13.
Longitudinal results compare 2004-2006 transcript sample to 2010 sample
and show that ready reference questions are holding at about 30% of all VR
questions (!) and that accuracy has made a significant rise to approx. 90%
Log Out Correctly
Log out of QuestionPoint by clicking the "Exit" link in the top right corner. Please don't just close the window: it will appear you are still staffing AskAway. but not picking up calls!
If Possible, Wait for New Service Providers
We wanted to share some important information about a new AskAway trial beginning January 21, 2013. Please note that during this trial, we are asking all service providers to slightly modify the way they sign in to QuestionPoint. See “Trial Guidelines for all Service Providers” (below) for more details.
An SLIS professor in the States recently published a detailed report on text-message reference based on two years of research from over 20 libraries .
The report is an in-depth look at:
• Information needs of users
• Competencies requisite for text reference
• User perception and use of text reference
• The collaborative text reference service model