Submitted by admin-boss on
Many libraries, including those at Royal Roads University, Simon Fraser University, Vancouver Island University and University of British Columbia, have added Summon to their websites. Here is a brief overview of Summon, based on notes from UBC’s Sheryl Adam. Her complete notes can be accessed here (PDF).
Submitted by admin-boss on
One aspect of a regional service, with AskAwayers assisting patrons from all over BC and from Yukon, is that there are small technical differences between libraries which lead to varying network speeds. There are also differences that may vary day-to-day, and affect some institutions sometimes and not other times.
Submitted by admin-boss on
Hi All,
The Fall 2010 full term statistics are now available on the AskAway Portal
Submitted by admin-boss on
Hi all,
The Coordinator's Report and meeting minutes for the January 24, 2011 Advisory Committee meeting are now available on the AskAway Portal.
Submitted by admin-boss on
Hi Folks,
The first 2011 AskAway stats and user feedback are now available on the AskAway Portal:
Usage statistics for January have been posted.
User feedback from the patron exit survey can be found here.
It was a short month, but there were many enthusiastic and positive comments about AskAway!
Highlights of January user feedback:
Submitted by admin-boss on
The December AskAway stats and user feedback are now available on the AskAway Portal:
Usage statistics for December have been posted here: http://www.eln.bc.ca/askaway/index.php?page=statistics
The stats include the number of sessions accessed via Qwidget, the total number of sessions and other interesting facts.
Submitted by admin-boss on
Hi all,
This is just a quick post responding to some feedback we have had, related to keeping Campfire as useful to everyone as possible. There is no issue with using Campfire for casual chatting with other AskAwayers, as long as everyone staffing AskAway at the time doesn’t mind. At times on weekdays it can be distracting for AskAway staff who are multitasking, as there is no way to tell if the sound of a new message is casual chat or a service issue.
Submitted by admin-boss on
QuestionPoint is holding virtual user group meetings February 8-9. These meetings are open to any interested AskAwayers - registration information is below.
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From QuestionPoint:
Our next virtual meeting will be held at 3 different times February 8-9. We will cover the enhancements and share feedback from the User Group meeting held at ALA Midwinter.
Submitted by admin-boss on
Dear Colleagues on AskAway,
Thanks everyone in advance for your support with our biology undergraduates. We are starting to see BIOL 140 students at our in-person desks and we anticipate they will be visiting AskAway soon too!
Submitted by admin-boss on
Hi folks,
Caroline Daniels at KPU passed on info about an EBSCO db bug which results in the wrong PDF displaying when a user tries to view an EBSCO article PDF in their browser - it will display the wrong article from the same issue of the journal. EBSCO reports they are working on the issue, but passed on a workaround:
In the meantime, as a workaround, you can disable PDFs from being viewed in your web browser which should allow you to view the correct article. This can be done by: