Submitted by admin-boss on
Just a reminder that today is the first day of AskAway service for the fall term. What can you do to be ready for your first shift?
1. Get familiar with the Staff Portal again. This is where you’ll find links to all the tools you need to staff your shift (QP login, Campfire login, library guest logins, policy pages, etc..):
Submitted by admin-boss on
Thinking of going mobile? Many libraries are developing mobile-friendly pages for users who browse library websites using mobile devices such as iPhones, Androids or Palms.
Did you know that if you have an AskAway Qwidget on your website, you are already providing your students with a mobile-friendly interface to library help? Find out more here: Qwidget Mobile Interface
Submitted by admin-boss on
Before the start of what is sure to be a busy fall term on AskAway, make sure your students can get the help they need, where they need it. Have a look at our new Visibility Best Practises for some pointers on optimal website placement and context.
Thanks to Noushin Naziripourn for her work researching and creating our Visibility Best Practises!
Submitted by admin-boss on
QuestionPoint has new typing indicators for both the patron and librarian. In the Librarian view the patron typing is indicated by the "...is typing" above the chat viewport as well as the (!) exclamation point indicator which can stack with the (+) new message indicator.
Submitted by admin-boss on
Hi folks,
Just a head's up that I will be away from the office July 1-23, 2010, but checking email periodically. Please contact Gordon Coleman with any urgent matters. I will respond to any other matters on my return.
Cheers,
Sunni
- BC ELN
Submitted by admin-boss on
The results from the AskAway Patron Exit Survey for the past year have been sorted and here's some of the comments and results you may find interesting.
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Between May 2009 and April 2010 there were 19,502 AskAway calls and a total of 1,240 (6.36%) Patron Exit Surveys completed. Almost 65% of patrons responding to surveys were new to AskAway and 96.5% of all respondents would use AskAway again.
Submitted by admin-boss on
QP has put together a user survey to help them prioritise their software development for the next year. This is an exciting opportunity for us to have input into how the QP software moves forward, and to provide QP with feedback. Please take a few minutes to answer the survey, and feel free to forward to any AskAwayers who may not have received this information. It will be available until August 6.
To take the survey, please go to: http://www.surveymonkey.com/s/QuestionPointSurvey
Submitted by admin-boss on
Most libraries have now updated their Qwidgets, so the only patrons that might still be experiencing the repeating librarian messages are the ones from the following sites:
BCIT
Northwest Community College
University of the Fraser Valley
We're working with these sites to get the Qwidgets updated ASAP.
- Sunni
BC ELN
Submitted by admin-boss on
The following up-coming online learning opportunity on the Cochrane Database of Systematic Reviews will be of interest to AskAwayers.
All AskAway libraries have access to this resource via the eHLbc subscription to Evidence-Based Medicine Reviews (EBMR), so it is a great resource for AskAwayers to be familiar with.
* * * * * * * *
Cochrane & Systematic Reviews - Librarians' Round Table Online
Submitted by admin-boss on
We've discovered that some patrons may be experiencing some technical issues which are not immediately evident to the service providers. Librarian messages are constantly repeating in the patron's chat window/Qwidget.
I've created a tech trouble script for you to use when patrons log in to alert them that there may be issues: