Staff Portal

Key Links for Each Shift

  1. QuestionPoint Login - Select and save both the Primary & BME Queues.
  2. Campfire Login - Log in 5 minutes early to organize question transfers.
  3. Guest Logins - Use the protected guest logins page to assist patrons at AskAway institutions. Contact the Admin Centre if you've forgotten the password.
  4. Library Policy Pages - Quick references and links for key information about individual libraries.

Contact the AskAway Administrative Centre if you are unable to log in to these sites.

Swamped Message

Click the Swamped form button below to enter your authorized email address and send out a call for assistance to the ELN AskAway Service Providers listserv.

Swamped

Scripts and Codes

Guides to the usage of Descriptive CodesResolution Codes, and scripts for use in chat sessions.