AskAway Blog

NEW: Swamped page

We know things are getting busy now, and you may find yourself trying to respond to more calls than you can handle. So we've added a new tool: a Swamped page. The URL has been added to the list of "scripted URLs" you can push to the user. Basically it's just the viewport page, but with a message added at the top saying that we're very busy and it may take a few minutes before their call will be answered.
Note that this is a page you push, so you do have to pick up the patron from the queue before you can send this.

Welcome to the AskAway Blog!

We're pleased to announce that the AskAway blog is open for business. The goal of the blog is to enable (and encourage!) communication among AskAway-ers staffing the academic queue. You can post messages about anything you feel is relevant to other AskAway-ers ...
- a tough assignment which may bring questions to AA
- a local technical problem your library is experiencing
- a request for help on a tricky reference question or VR issue
Sunni and I will also use the blog to post messages such as the kind of information now in the AA Update email.

AskAway Update for October 23, 2006

Welcome to the AskAway Update! This is a weekly email to keep all of you who are working on the post-secondary AskAway project up-to-date on how the service is doing. The update is also a way for us to push you technical tips, feedback and stats without inundating your inbox with emails! Please let Sunni know if you have any suggestions for future content: sunnin@eln.bc.ca.
Sections:

AskAway Update for October 16, 2006

Welcome to the AskAway Update! This is a weekly email to keep all of you who are working on the AskAway project up-to-date on how the service is doing. The update is also a way for us to push you technical tips, feedback and stats without inundating your inbox with emails! Please let Sunni know if you have any suggestions for future content: sunnin@eln.bc.ca
Sections:

AskAway Update for October 9, 2006

Welcome to the AskAway Update! This is a weekly email to keep all of you who are working on the AskAway project up-to-date on how the service is doing. The update is also a way for us to push you technical tips, feedback and stats without inundating your inbox with emails! Please let Sunni know if you have any suggestions for future content: sunnin@eln.bc.ca.
Sections:

AskAway Update for October 5, 2006

This update was originally emailed to all AskAwayers. It is being re-posted here for ease of access.
Welcome to the first issue of the AskAway Update! This will be a weekly email to keep all of you who are working on the AskAway project up-to-date on how the service is doing. The update will also be a way for us to push you technical tips, feedback and stats without inundating your inbox with emails. Please let Sunni know if you have any suggestions for future content: sunnin@eln.bc.ca.
Sections:

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