AskAway Blog

AskAway Patron Feedback

We continue to get overwhelmingly positive feedback from our patrons. Here's a small sample of the quotes we've gathered from the exit survey over the past two months. (AskAway patron feedback is also now appearing on the BC ELN website as part of the Appreciative Inquiry display.)
“What a great service. I wish this service had been available to me in first year. Thanks for all of the help. This takes the worry out of needing to find help and not being able to obtain it.” (Malapsina patron)

Brown-bag lunch: How to Search PubMed

Want to learn more about using PubMed?
Askaway's seventh brown-bag lunch session will be on the topic: How to Search PubMed, presented by Sally Taylor of UBC.
It will take place Monday, March 12th, from 12:15-12:45.
The session will open at 12:00 to allow participants time to check their audio equipment.
For more information, including system requirements and FAQs, visit:
http://www.eln.bc.ca/vr_portal/prodevelopment.html#participants

Technical problem ongoing

A number of librarians have reported not being able to login to Askaway.
If you get the error message that "Your Authorisation has been used to launch another chat monitor", please try to log in again in a few minutes - we are attempting to resolve the problem!

Brown-bag lunch: Religious Studies Resources

Want to learn more about resources for Religious Studies?
Askaway's sixth brown-bag lunch session will be on the topic: Religious Studies Reference, presented by William Badke of Trinity Western University.
It will take place Monday, March 5th, from 12:15-12:45.
The session will open at 12:00 to allow participants time to check their audio equipment.
For more information, including system requirements and FAQs, visit:

Stats for January

A spreadsheet with detailed service-wide statistics for January is available on the For Local Admins tab of the Portal.
Busiest day: Monday, January 29 with 81 calls
Busiest hour: Monday, January 22 11:00-12:00 with 16 calls
Slowest days: Saturday, January 20 & Friday, January 26 with 23 calls each

Brown-bag lunch: Orientation to the SFU Library Website

Unfamiliar with the SFU Library Website?
Askaway's fifth brown-bag lunch session will be on the
topic: Orientation to the SFU Library Website, presented
by Sandra Wong of SFU Library
It will take place Wednesday, February 28th, from 12:15-12:45.
The session will open at 12:00 to allow participants
time to check their audio equipment.
For more information, including system requirements
and FAQs, visit:

Recording of 'MyQuestionPoint and Ask' now available

Thanks to Sunni for her presentation:
MyQuestionPoint and Ask.
Sunni demonstrated how to access transcripts
and create your own scripts and URLs.
A recording was made of this presentation,
which can be accessed via the following website:
http://www.eln.bc.ca/vr_portal/prodevelopment.html
To view the recordings, you will need a browser that
has the Flash Player plugin, and a pair of headphones
or speakers.
Niki Baumann
Virtual Reference Librarian

New Shared Script

At the request of a service provider, we've added a new script to our arsenal: Begin - Transcript. The scripts reads:

Don't worry about writing all this information down. At the end of our session you’ll have the option of receiving a transcript of our conversation, along with all the URLs we visited.

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