AskAway Blog

Gerontology Resources Presentation Recording

Due to technical difficulties, the Askaway Brown-bag lunch presentation on Gerontology did not run as scheduled.
A recording of the presentation will be made in future, but there will not be an interactive presentation. Thus, if you have any particular questions about Gerontology that you would like to be addressed in the presentation, please comment on this blog entry (see link below), or email them to me.
The deadline for emailing questions is April 9.
I will send an announcement to the listserv and blog when the recording is available.
Niki Baumann

February Statistics

Service-wide statistics for February are available on the For Local Admins tab of the Librarian's Portal.
Busiest day: Monday, February 5 with 91 calls
Slowest day: Sunday, February 18 with 17 calls
Busiest hour: 12:00 - 1:00 PM on Monday, Feb 5 with 18 calls!
- Sunni

New Consortium-Wide Scripts Added

The following scripts have been added to the available consortium-wide scripts:
TechTrouble - Anticipated
I am going to [describe action here], which may break our chat session. If we are disconnected, please come back to Askaway.
TechTrouble - Pushing PDF
The following page contains a link to a PDF. Please cut and paste the following address to a new window, then click the link to open the PDF. PDFs often break the chat window.
TechTrouble - Cookie Error

Askaway Brown-bag lunch schedule - UVic, Blogs/RSS, Gerontology

Here is the schedule for the next three weeks of Askaway Brown-bag lunch presentations!
Tuesday, March 20th:
Orientation to the UVic Website
Presented by Ophelia Ma of UVic
Monday, March 26th:
Blog/RSS Readers
Presented by Niki Baumann of Askaway/ELN
Monday, April 2nd:
Gerontology Resources
Presented by Nina Smart of SFU
All presentations will begin at 12:15. Each session will open at 12:00 to allow participants time to check their audio equipment.

Askaway: recording of brown-bag lunch: How to Search PubMed

A recording of the Askaway Brown-bag lunch presentation:
How to Search PubMed
is now available on the Askaway portal:
A powerpoint handout and a word doc PubMed tutorial are also available. The powerpoint handout is the one mentioned in the presentation - please download it from the portal webpage and not from inside the recording.

One librarian, many questions!

Scenario: You're online, and a new question comes up. You go to answer it, and another librarian, who already has a question, gets there first.
Why have they grabbed two (or more) questions, when you don't have any?
It could be that this librarian has a "mad disconnecter" - that is, a patron who keeps losing their internet connection, and returning to the service. The librarian may not have time to close all of those lost calls, or they may need to keep them open for reference.
How can you determine if your colleague has a mad disconnecter, or is being swamped?

AskAway Patron Feedback

We continue to get overwhelmingly positive feedback from our patrons. Here's a small sample of the quotes we've gathered from the exit survey over the past two months. (AskAway patron feedback is also now appearing on the BC ELN website as part of the Appreciative Inquiry display.)
“What a great service. I wish this service had been available to me in first year. Thanks for all of the help. This takes the worry out of needing to find help and not being able to obtain it.” (Malapsina patron)