AskAway Blog

Stats for January

A spreadsheet with detailed service-wide statistics for January is available on the For Local Admins tab of the Portal.
Busiest day: Monday, January 29 with 81 calls
Busiest hour: Monday, January 22 11:00-12:00 with 16 calls
Slowest days: Saturday, January 20 & Friday, January 26 with 23 calls each

Brown-bag lunch: Orientation to the SFU Library Website

Unfamiliar with the SFU Library Website?
Askaway's fifth brown-bag lunch session will be on the
topic: Orientation to the SFU Library Website, presented
by Sandra Wong of SFU Library
It will take place Wednesday, February 28th, from 12:15-12:45.
The session will open at 12:00 to allow participants
time to check their audio equipment.
For more information, including system requirements
and FAQs, visit:

Recording of 'MyQuestionPoint and Ask' now available

Thanks to Sunni for her presentation:
MyQuestionPoint and Ask.
Sunni demonstrated how to access transcripts
and create your own scripts and URLs.
A recording was made of this presentation,
which can be accessed via the following website:
http://www.eln.bc.ca/vr_portal/prodevelopment.html
To view the recordings, you will need a browser that
has the Flash Player plugin, and a pair of headphones
or speakers.
Niki Baumann
Virtual Reference Librarian

New Shared Script

At the request of a service provider, we've added a new script to our arsenal: Begin - Transcript. The scripts reads:

Don't worry about writing all this information down. At the end of our session you’ll have the option of receiving a transcript of our conversation, along with all the URLs we visited.

Askaway: Brown-bag lunch: access your transcripts

Want to know how to manage your transcripts in QuestionPoint? Wondering how to create your own scripts and URLs?
Bring your questions to the fourth AskAway brown-bag lunch session, My QuestionPoint and Ask. This session will familiarise you with useful features of the MyQP interface and Ask module. The session will be presented by Sunni Nishimura, Virtual Reference Coordinator.
It will take place Monday, February 19th, from 12:15-12:45.
The presentation will also be recorded for those unable to
attend at that time.

Recording of 'Orientation to the UBC Library Website' now available

Hello everyone!
Thanks to Katherine Miller for her presentation: Orientation to the UBC Library Website.
A recording was made of this presentation, which can be accessed via the following website:
http://www.eln.bc.ca/vr_portal/prodevelopment.html
To view the recording, you will need a browser that has the Flash Player plugin, and a pair of headphones or speakers.

Brown-bag lunch: Orientation to the UBC Library Website

Unfamiliar with the UBC Library Website?
Askaway's third brown-bag lunch session will be on the topic: Orientation to the UBC Library Website, presented by Katherine Miller of UBC Library
It will take place Tuesday, February 13th, from 12:15-12:45. The session will open at 12:00 to allow participants time to check their audio equipment.
A recording of the session will be made for those who cannot attend at the scheduled time, and for future reference.
For information on the software, including system requirements and FAQs, visit:

Brown-bag Lunch: Biology Reference

Want to learn more about online resources for Biology?
Askaway's second brown-bag lunch session will be on the topic: Biology Reference.
It will take place Tuesday, February 6th, from 12:15-12:45. The session will open at 12:00 to allow participants time to check their audio equipment.
For information on the software, including system requirements and FAQs, visit:
http://www.eln.bc.ca/vr_portal/prodevelopment.html#participants

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