AskAway Blog

New Shared Script

At the request of a service provider, we've added a new script to our arsenal: Begin - Transcript. The scripts reads:

Don't worry about writing all this information down. At the end of our session you’ll have the option of receiving a transcript of our conversation, along with all the URLs we visited.

Askaway: Brown-bag lunch: access your transcripts

Want to know how to manage your transcripts in QuestionPoint? Wondering how to create your own scripts and URLs?
Bring your questions to the fourth AskAway brown-bag lunch session, My QuestionPoint and Ask. This session will familiarise you with useful features of the MyQP interface and Ask module. The session will be presented by Sunni Nishimura, Virtual Reference Coordinator.
It will take place Monday, February 19th, from 12:15-12:45.
The presentation will also be recorded for those unable to
attend at that time.

Recording of 'Orientation to the UBC Library Website' now available

Hello everyone!
Thanks to Katherine Miller for her presentation: Orientation to the UBC Library Website.
A recording was made of this presentation, which can be accessed via the following website:
http://www.eln.bc.ca/vr_portal/prodevelopment.html
To view the recording, you will need a browser that has the Flash Player plugin, and a pair of headphones or speakers.

Brown-bag lunch: Orientation to the UBC Library Website

Unfamiliar with the UBC Library Website?
Askaway's third brown-bag lunch session will be on the topic: Orientation to the UBC Library Website, presented by Katherine Miller of UBC Library
It will take place Tuesday, February 13th, from 12:15-12:45. The session will open at 12:00 to allow participants time to check their audio equipment.
A recording of the session will be made for those who cannot attend at the scheduled time, and for future reference.
For information on the software, including system requirements and FAQs, visit:

Brown-bag Lunch: Biology Reference

Want to learn more about online resources for Biology?
Askaway's second brown-bag lunch session will be on the topic: Biology Reference.
It will take place Tuesday, February 6th, from 12:15-12:45. The session will open at 12:00 to allow participants time to check their audio equipment.
For information on the software, including system requirements and FAQs, visit:
http://www.eln.bc.ca/vr_portal/prodevelopment.html#participants

Configuration Instructions for Internet Explorer 7

Hi everyone -
Cobrowse is now possible on Internet Explorer 7!
Just as with IE6, IE7 must be configured correctly to before you can cobrowse. Instructions have been posted on the Librarian's Portal, Tech Troubleshooting page: http://www.eln.bc.ca/vr_portal/techtroubles.html.
Or, access the PDF file directly: http://www.eln.bc.ca/vr_portal/documents/CheckIESettings.pdf
-Niki
nikib(at)eln(dot)bc(dot)ca

Clarification: How the All tab works

Hi everyone! There has been some confusion about the All tab, so here is some further clarification.
The All tab is a new feature, introduced this January.
If you click on the All tab, you will see a list of all the patrons that are being helped by OTHER Askaway librarians. If you were to click on one of these patrons, you would then enter "conference mode", in which you could silently observe the session between the patron and the librarian, and/or send messages yourself.

Brown-bag lunch: Conference Mode and IM

Curious about Conference mode? Want to learn more?
Over the course of the term, Askaway will be providing
brown-bag lunch sessions. These will be available
online, so you can attend from the comfort of your
own desktop!
The first session will be: Conference Mode and IM.
It will take place Monday, January 29th, from 12:15
to 12:45.
To attend, click the link below:
http://present.bccampus.ca/session1/
and use the Enter as Guest box to enter the session.

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