Submitted by admin-boss on
A big factor in whether patrons make use of AskAway is patrons knowing about AskAway. And one great way to tell them about the service is through marketing.
Now is the time to start thinking about marketing plans for the coming term.
Submitted by admin-boss on
The QuestionPoint Transcript Assessment webinar has passed, but for those who missed it, the video is now available.
That and other webinars can be viewed on the QuestionPoint Events site.
Submitted by admin-boss on
The final version of the Advisory Committee meeting minutes from July 23, 2013 is now available.
Please contact the administrative centre if you have any questions or comments.
Cheers,
Brandon
Submitted by admin-boss on
It's summertime! And while the beach may be calling and tempting you to forget about the library, we would like to remind you of the importance of logging in for your AskAway shifts.
AskAway is minimally staffed over the summer, so missing a shift can seriously affect your fellow service providers.
Please take a moment to check the schedule, and make sure you know when you are expected on the service.
If you do find yourself alone on a shift, here are some steps you can take to get some assistance:
Submitted by admin-boss on
Dear QuestionPoint librarians
Join us for a free webinar on August 14 at noon ET (UTC-4) for a timely discussion on transcript assessment, presented by Cynthia Johnson and Caitlin Plovnik (both of UC Irvine).
Submitted by admin-boss on
Hi All,
Please see Todd's announcement below about the recent AskAway software evaluation process:
Greetings,
On behalf of the AskAway Advisory Committee, I am pleased to announce that on August 1, 2013 we will be renewing the license with OCLC QuestionPoint to provide virtual reference (VR) software for the AskAway service for another 3 years.
The Advisory Committee would like to extend thanks to all those AskAwayers who participated in the software evaluation process.
Software Evaluation Process
Submitted by admin-boss on
We are currently investigating some issues with the QuestionPoint All Tab displaying an inaccurate count of the active questions for some service providers. This tab usually displays all questions the other service providers are working on and also allows you to join a question in conference mode to assist a colleague.
Submitted by admin-boss on
Where do learners ask for help? What pages are used most to connect with AskAway?
You can use the Form Fields statistics, available on the Statistics page of the Portal, to determine which pages from your institution are most often used to connect with AskAway. These include both Qwidgets and the full screen interface.
Submitted by admin-boss on
[[{"type":"media","view_mode":"media_large","fid":"516","attributes":{"class":"media-image size-full wp-image-1676","typeof":"foaf:Image","style":"","width":"201","height":"300","title":"Screen Shot 2013-04-10 at 1.55.58 PM","alt":""}}]]Qwidget Interface
Did you know that patrons have two ways to access AskAway, and that there are some good reasons to consider which a patron is using?
Submitted by admin-boss on
Normally when a service provider sends a link to an AskAway user, using the full-screen interface, the linked page open up automatically for the user. Framebusting pages are pages that will not open in another site (e.g. QuestionPoint)'s frame. This is relevant to AskAway patrons who use the full-screen interface, but not Qwidget users. More info on the full-screen interface and Qwidget, and how to determine which way a patron is accessing AskAway here.