Submitted by admin-boss on
The Admin Centre does not routinely evaluate AskAway transcripts, but from time to time a local coordinator or service provider will bring to our attention a transcript that concerns them.
Lately a couple of issues have come up:
Submitted by admin-boss on
This article, published in January, may be of interest:
Radford, M. L. & Connaway, L. S. (2013). Not dead yet! A longitudinal
study of query type and ready reference accuracy in live chat and IM
reference. Library & Information Science Research 35(1), 2-13.
Brief Description:
Longitudinal results compare 2004-2006 transcript sample to 2010 sample
and show that ready reference questions are holding at about 30% of all VR
questions (!) and that accuracy has made a significant rise to approx. 90%
(!)
Submitted by admin-boss on
January AskAway stats are now available on the AskAway site: http://www.askaway.org/staff/statistics
January form fields statistics are available on the AskAway site: http://www.askaway.org/staff/statistics#form
In January 2013, 58% of AskAway survey respondents identified themselves as first-time AskAway users, up from 51% in January 2012, and a great way to start the new term!
Submitted by admin-boss on
Find a technical problem? Have a question about AskAway procedures? Comments, questions, or suggestions you would like to share? This blog entry gives examples of who to contact with different information or questions. Most importantly, though, please do contact us! If you're not sure who to contact, no worries - your institution's AskAway coordinator or the Admin Centre are two points of contact that can help direct you with who to contact if you are unsure.
Submitted by admin-boss on
General Info
The All tab is a tab in QuestionPoint that allows service providers to:
Below is a screen shot of where the All tab is located. The number in brackets indicates the total number of calls that other service providers have.
[[{"type":"media","view_mode":"media_large","fid":"507","attributes":{"class":"media-image","typeof":"foaf:Image","style":"","width":"270","height":"225","title":"AllTab2","alt":""}}]]
Submitted by admin-boss on
The final version of these minutes is now available here: http://askaway.org/sites/askaway.org/files/documents/AAMinutes2012_11_30.pdf
Please feel free to contact me at the Admin Centre with any comments or questions.
- Reece, BC ELN
Submitted by admin-boss on
General Tips
Log Out Correctly
Log out of QuestionPoint by clicking the "Exit" link in the top right corner. Please don't just close the window: it will appear you are still staffing AskAway. but not picking up calls!
If Possible, Wait for New Service Providers
Submitted by admin-boss on
We wanted to share some important information about a new AskAway trial beginning January 21, 2013. Please note that during this trial, we are asking all service providers to slightly modify the way they sign in to QuestionPoint. See “Trial Guidelines for all Service Providers” (below) for more details.
Submitted by admin-boss on
The final version of the minutes from the September 17th AskAway Advisory Committee meeting are now available for download:
http://www.eln.bc.ca/askaway/documents/AAMinutes20120917.pdf
The Administrative Centre Report is available here: http://www.eln.bc.ca/askaway/documents/AAMinutes20120917.pdf
Submitted by admin-boss on
Update: Here is the recorded session
Note that it works best in IE, and may not function with other browsers.
University Canada West offered to provide a quick online demo of how to access their resources for any AskAwayers who are interested. We will record it to make available to those who can't attend.
Date: November 2, 2012
Time: 12:00 pm
Length: 15 minutes