QP has put together a user survey to help them prioritise their software development for the next year. This is an exciting opportunity for us to have input into how the QP software moves forward, and to provide QP with feedback. Please take a few minutes to answer the survey, and feel free to forward to any AskAwayers who may not have received this information. It will be available until August 6.
To take the survey, please go to: http://www.surveymonkey.com/s/QuestionPointSurvey
After a short hiatus, the AskAway Blog is back. We're working on migrating content from the old blog, but in the meantime, use this blog to share your thoughts, updates, assignment alerts and tips with other AskAwayers. To minimise spam posts, a login is required to post to the blog - login available on the Guest Logins page.
From the QuestionPoint listserv:
OCLC's QuestionPoint and Mosio's Text a Librarian announce virtual reference collaboration
Project to offer text messaging reference options to QuestionPoint users
DUBLIN, Ohio, January 15, 2010-OCLC and Mosio are working together to enable seamless integration of Mosio's Text a Librarian text messaging reference software with OCLC's QuestionPoint reference management service to provide a comprehensive virtual reference solution for libraries.
Hi folks,
Just a reminder that AskAway is now closed until January 18th, 2010.
Congratulations on a very successful Fall term! This was our busiest term ever, with 8281 calls received from September 21st to December 11th. To compare, last Fall AskAwayers handled 3963 calls in total.
A colourful chart comparing AskAway calls per term is available on the Portal:
http://www.eln.bc.ca/askaway/index.php?page=fte#term
Our busiest day this term was Tuesday November 3, with 181 calls.
Welcome to another fall term of AskAway!
What can you do to be ready for your first shift?
1. Get familiar with the Staff Portal again. This is where you’ll find all the tools you need to staff your shift.
2. Do a quick software refresher. The following online software tutorials are available on the QP website:
A. Launch Flash chat
B. Using Scripted Messages and Pushing Web Pages to Patrons
Just a reminder that today is the last day of AskAway service for the summer term.
AskAway will open again September 21st for the fall term.
Have a great rest of the summer!
- Sunni
AskAway Coordinator
In this update:
AA News: AskAway Sustainability | AskAway and Premier Campbell | BC Library Conference Presentations | Software Selection Committee Update | AskAway 2.0 | New Look for Patrons and Staff | AskAway Staff Changes |
AA FAQs: How did that other service provider suddenly appear in my session?
AA Stats: Sessions per FTE: 2007/2008 vs. 2008/2009
Absolutely Amazing Patron Feedback: “librarians can be our intellectual lifelines and collaborators”
In this update:
AA News: AskAway Traffic Up 95% Over Last Year! | AskAway Adds Value Toolkit Now Available | Software Selection Committee | An AA Success Story | Jing Video Tutorials | Joint AA/eHLBC Brown Bag | New Service-wide Scripts Available
How do I… Cope with increased traffic?
AA FAQs: Which Resolution/Descriptive Codes do I use?
AA Stats: Reaching New Audiences
Absolutely Amazing Patron Feedback
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AA News:
New Improved Service Provider Experience
On November 23, QuestionPoint installed a software update that changed the look and feel of the chat monitor. The new version improves the efficiency and effectiveness of the service provider experience, giving SPs more ability to customise the layout of information in the chat monitor. The new version requires your computer to have the latest version of Flash. For more information about this exciting
