AskAway Updates

Service Provider Survey - Results and Answers

Results from the AskAway Service Provider Survey are now available on the Librarians' Portal.
Additionally, we have created a document called You Asked...We Answer. Any comments or questions from the survey, to which we were able to respond immediately, have been listed and answered!
You can access these documents in two ways:
1. Check out the survey.

Survey Shows: AskAway colleagues appreciate your support!

At AskAway we all work together to provide great service to our patrons.
42% of our survey respondents indicated that they have "asked a colleague for assistance during a question via IM"
Here are some comments that also show the importance of co-operation between service providers:
"Really like it when an institution has a online subject guide I can show students from that institution."
"Informal email from librarians at other schools, letting us know about upcoming assignments etc. are very helpful."

Public Library AskAway Re-opens Tomorrow

We are very pleased to announce that public library AskAway will be re-opening for service tomorrow, November 1st. Hours will be the same as before:
Sunday to Thursday, 10am to 10pm
Friday and Saturday, 10am to 5pm
As before, when appropriate please make referrals to the public library service by directing folks to AskAway.org.
- Sunni
BC ELN

Happy Birthday AskAway!

It's been one year since AskAway was officially launched by Minister of Advanced Education Murray Coell and Minster of Education Shirley Bond, and since then we've answered over 10,000 questions from patrons around the province! That means 1 in 20 BC learners has asked a question on AskAway! Congratulations to all of you who have worked so hard to make this service such a success!

First Week Hourly Breakdown

For those of you that are interested in how the calls come in throughout the day, here’s the hourly breakdown for last week (as reported by QP):

PST
Mon Sep-17
Tues Sep-18
Wed Sep-19
Thurs Sep-20
Fri Sep-21
Sat Sep-22
Sun Sep-23

10:00 – 10:59
2
2
4
2
Closed
Closed
4

11:00 – 11:59
10
3
4
5
3
7
0

12:00 – 12:59
5
4
5
4
2
4
1

Long Weekend Schedule

Just a remind that next Friday, April 13th will be our last day of service for this term, with the following closures for the Easter holiday:
Friday, April 6th - Service closed
Sunday, April 8th - Service closed
Monday, April 9th - Service closed
The schedule for April 6 - 13th is available on the Staff Schedule tab of the Portal.
AskAway will reopen for service on Monday, May 7th.
Have a great long weekend!
- Sunni
BC ELN

February Statistics

Service-wide statistics for February are available on the For Local Admins tab of the Librarian's Portal.
Busiest day: Monday, February 5 with 91 calls
Slowest day: Sunday, February 18 with 17 calls
Busiest hour: 12:00 - 1:00 PM on Monday, Feb 5 with 18 calls!
- Sunni
BC ELN

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