AskAway Updates

AskAway Patron Feedback

We continue to get overwhelmingly positive feedback from our patrons. Here's a small sample of the quotes we've gathered from the exit survey over the past two months. (AskAway patron feedback is also now appearing on the BC ELN website as part of the Appreciative Inquiry display.)
“What a great service. I wish this service had been available to me in first year. Thanks for all of the help. This takes the worry out of needing to find help and not being able to obtain it.” (Malapsina patron)

Stats for January

A spreadsheet with detailed service-wide statistics for January is available on the For Local Admins tab of the Portal.
Busiest day: Monday, January 29 with 81 calls
Busiest hour: Monday, January 22 11:00-12:00 with 16 calls
Slowest days: Saturday, January 20 & Friday, January 26 with 23 calls each

AskAway Update for December 4, 2006

HI folks,
Service Closed Until January
Just a reminder that our last day of service was Friday December 1st - AskAway is now closed until January 15th.
Service-Wide Statistics
For those who are interested, service-wide statistics for September, October and November are now available on the Local Admins tab of the Librarian's Portal: http://www.eln.bc.ca/vr_portal/foradmins.html If you have any questions about the statistics, please let me know .

AskAway Update for October 23, 2006

Welcome to the AskAway Update! This is a weekly email to keep all of you who are working on the post-secondary AskAway project up-to-date on how the service is doing. The update is also a way for us to push you technical tips, feedback and stats without inundating your inbox with emails! Please let Sunni know if you have any suggestions for future content: sunnin@eln.bc.ca.
Sections:

AskAway Update for October 16, 2006

Welcome to the AskAway Update! This is a weekly email to keep all of you who are working on the AskAway project up-to-date on how the service is doing. The update is also a way for us to push you technical tips, feedback and stats without inundating your inbox with emails! Please let Sunni know if you have any suggestions for future content: sunnin@eln.bc.ca
Sections:

AskAway Update for October 9, 2006

Welcome to the AskAway Update! This is a weekly email to keep all of you who are working on the AskAway project up-to-date on how the service is doing. The update is also a way for us to push you technical tips, feedback and stats without inundating your inbox with emails! Please let Sunni know if you have any suggestions for future content: sunnin@eln.bc.ca.
Sections:

AskAway Update for October 5, 2006

This update was originally emailed to all AskAwayers. It is being re-posted here for ease of access.
Welcome to the first issue of the AskAway Update! This will be a weekly email to keep all of you who are working on the AskAway project up-to-date on how the service is doing. The update will also be a way for us to push you technical tips, feedback and stats without inundating your inbox with emails. Please let Sunni know if you have any suggestions for future content: sunnin@eln.bc.ca.
Sections:

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