AskAway Updates

This is a heads-up that beginning today (October 15th), you will start to see questions coming in from patrons at Douglas College who are using a new tool called the Qwidget.
What is the Qwidget?

In this update:
AA News: Welcome Back; New Committee Members; Multi-sector Database Bundle; New Library Looks; Service Provider FAQs; Patron Exit Survey
AA Quick Tips: Instruction Without Co-browse; New to the Service?
AA Stats: Did you know?
Absolutely Amazing Patron Feedback
AA News:
Welcome back!

In this update:
AA News: Advisory Committee Positions; AA at the BC Library Conference; New AAers at BC ELN
AA Quick Tips: You Could Be Breaking the Law!; Who Picks Up Which Questions?; Are You Using the Right Resolution Code?
AA Stats: Did you know?; How are we doing so far this summer?
Absolutely Amazing Patron Feedback

Just a reminder that today is (almost) the last day to register for the AskAway session at the BC Library Conference Saturday April 19, from 3:45 - 5 PM. Our session is aimed at AskAway service providers and will be a fun and creative session of exploration and discussion around providing VR, with a chance to see your AskAway team display hidden talents, and fabulous AskAway prizes for session participants!
You can find the registration page here:

Statistics for March have been posted to the For Local Administrators tab of the Portal:
http://www.eln.bc.ca/askaway/index.php?page=foradmins
Looking for Reports in the QP interface?
Reports formerly in the Admin and Ask modules have all been consolidated and are now appearing as a Reports tab in the top left-hand corner on the My QP page.
Questions about QP Reports?
Contact Sunni sunnin@eln.bc.ca/778.782.6937
or

Wondering how many questions were asked during a specific hour frame last term? The Questions by Hour statistics are now available in a user-friendly graphical format as well as the excel spreadsheet.
The graphical format condenses questions from all institutions together, to show exactly how many questions are asked in each hour block.

Results from the AskAway Service Provider Survey are now available on the Librarians' Portal.
Additionally, we have created a document called You Asked...We Answer. Any comments or questions from the survey, to which we were able to respond immediately, have been listed and answered!
You can access these documents in two ways:
1. Check out the survey.

At AskAway we all work together to provide great service to our patrons.
42% of our survey respondents indicated that they have "asked a colleague for assistance during a question via IM"
Here are some comments that also show the importance of co-operation between service providers:
"Really like it when an institution has a online subject guide I can show students from that institution."
"Informal email from librarians at other schools, letting us know about upcoming assignments etc. are very helpful."

Wondering how many of your patrons used AskAway last term? Now you can find out: statistics for last term have been compiled. Check them out on the For Local Admins tab of the Portal:
Questions? Ask Sunni .
- Sunni
BC ELN

Happy New Year!
AskAway opens today for the January to April 2008 term. What can you do to be ready for your first shift?
Have a look at these recent blog entries:
- Top Ten Tech Tips
- New Patron Exit Survey
- New Script: Problem - Prank