AskAway Updates

Fall Back Into AskAway!

AskAway opens for the fall term on Monday, September 19th.  As we move into the beginning of another AskAway term, here’s a couple of tips for ‘falling back into AskAway’.

1. Check out the updated Shift Checklist on the AskAway Portal.  This handy guide is filled with tips to get your shift off to the right start!

Ready, Set, Go!

AskAway opens for the summer term on Monday, May 16th.  Here’s a couple of tips to help you get off to a running start:

1.  Get familiar with the Staff Portal again.  This is where you’ll find links to all the tools you need to staff your shift (QP login, Campfire login, scripts, library guest logins, policy pages, etc.).

March and April Statistics Now Available

AskAway use has risen across the board, compared to last March. The number of users accessing AskAway through the qwidget rose 21%, from 2171 in March 2010 to 2635 in March 2011. There are now 22 institutions that offer qwidgets on their sites, up from 18 at this time last year.
The average number of calls per day has increased to 113.8 in March 2011, up from 102.3 last year.
Total calls increased from 3169 last March to 3527 in March 2011.

March and April’s AskAway stats and user feedback are now available on the AskAway Portal:

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