AskAway Updates

Refreshed service-wide scripts have landed in time for the start of the fall term!

Catch up on AskAway summer news with the The Chat Box - August 2018!

Refresher and update on institutional queues in QuestionPoint.

Seeking volunteers to test the new AskAway website.

Hi All,

Please see Todd's announcement below about the recent AskAway software evaluation process:

Greetings,

On behalf of the AskAway Advisory Committee, I am pleased to announce that  on August 1, 2013 we will be renewing the license with OCLC QuestionPoint to provide virtual reference (VR) software for the AskAway service for another 3 years.

The Advisory Committee would like to extend thanks to all those AskAwayers who participated in the software evaluation process.

Software Evaluation Process

We are currently investigating some issues with the QuestionPoint All Tab displaying an inaccurate count of the active questions for some service providers.  This tab usually displays all questions the other service providers are working on and also allows you to join a question in conference mode to assist a colleague.

Below is a link to AskAway's latest Administrative Centre report. This is the first to come out since we adopted a new streamlined approach to reporting; the Administrative Centre will produce these reports twice a year now, instead of for every Advisory Committee meeting.

The latest Administrative Centre report
Administrative Centre reports archive

Annual and Spring term (including April) AskAway stats are now available on the AskAway site: http://www.askaway.org/staff/statistics
April form fields statistics are available on the AskAway site: http://www.askaway.org/staff/statistics#form
April's exit survey results are also available on the AskAway site: http://www.askaway.org/staff/surveys

March AskAway stats are now available on the AskAway site: http://www.askaway.org/staff/statistics

March form fields statistics are available on the AskAway site: http://www.askaway.org/staff/statistics#form

March's exit survey results are also available on the AskAway site: http://www.askaway.org/staff/surveys

February AskAway stats are now available on the AskAway site: http://www.askaway.org/staff/statistics

February form fields statistics are available on the AskAway site:  http://www.askaway.org/staff/statistics#form
For 66% of February AskAway survey respondents, AskAway was the first library service they turned to, after trying to find information on their own. 6% of students stated that this was their first time using any library service.