At the QuestionPoint User Group meetings held in early February, QP announced some up-coming features they are working on. Their priorities were guided by the User Group Survey conducted last summer. The top 3 priorities identified in the survey included the ability to search transcripts; QP reports that this exciting feature is coming in May 2011!
For more details on the survey results and the upcoming enhancements, see the QP blog:
The first 2011 AskAway stats and user feedback are now available on the AskAway Portal:
Usage statistics for January have been posted.
User feedback from the patron exit survey can be found here.
It was a short month, but there were many enthusiastic and positive comments about AskAway!
Highlights of January user feedback:
The December AskAway stats and user feedback are now available on the AskAway Portal:
Usage statistics for December have been posted here: http://www.eln.bc.ca/askaway/index.php?page=statistics
The stats include the number of sessions accessed via Qwidget, the total number of sessions and other interesting facts.
QuestionPoint is holding virtual user group meetings February 8-9. These meetings are open to any interested AskAwayers - registration information is below.
Our next virtual meeting will be held at 3 different times February 8-9. We will cover the enhancements and share feedback from the User Group meeting held at ALA Midwinter.
As we move into the beginning of another AskAway term, here’s a couple of tips for ‘getting back in the saddle’:
1. Get familiar with the Staff Portal again. This is where you’ll find links to all the tools you need to staff your shift (QP login, Campfire login, scripts, library guest logins, policy pages, etc..).
We've started a series of Secrets of AskAway Success Spotlights on AskAway institutions focusing on how AskAway is promoted and managed at institutions who see a lot of AskAway usage. The aim of these Spotlights is to highlight and share information about successful strategies being employed across a broad range of institution types and locations. The first two of these Spotlights are available on the Staff Portal Secrets of AskAway Success page:
With the new mobile AskAway option and the prevalence of laptops in libraries, AskAway service providers are responding more and more to patron security complaints & queries. At times it can be difficult to know what to do when an upset or stressed patron asks for help... Should we provide them with contact information or call and pass along the concern/complaint ourselves?