AskAway Updates

Update on the Chat Monitor Redesign

On your shifts, you're encouraged to use the new QuestionPoint chat monitor. Before taking it live, please check out the recent blog post Going Live with the New Chat Monitor for short demo videos and important information about what's changed and how to stay consistent with AskAway practices and procedures.

Read on to learn the latest on the chat monitor redesign including recent enhancements, when access to the current chat monitor will end, and a workaround for hopping out of the queues.

Going Live with the New Chat Monitor

You're invited to use the new QuestionPoint chat monitor on your AskAway shifts. The new interface and the current (aka old) interface will operate in parallel for at least 2 weeks before access to the current version ends.

***Before taking the new chat monitor live, see below for important information about what's changed and how to stay consistent with AskAway practices and procedures.

Test Driving the New Chat Monitor

QuestionPoint has released its redesigned chat monitor. The new redesigned interface and the current interface will operate in parallel for at least 2 weeks before access to the current version ends.

***Please continue to use the current (aka old) chat monitor for your scheduled AskAway shifts for the time being***

Next week, we'll follow-up with more information about the subtle changes in workflow and the features available in the redesigned interface before taking it live.

AskAway: QuestionPoint Software License To Be Renewed

Hi All,

Please see Todd's announcement below about the recent AskAway software evaluation process:

Greetings,

On behalf of the AskAway Advisory Committee, I am pleased to announce that  on August 1, 2013 we will be renewing the license with OCLC QuestionPoint to provide virtual reference (VR) software for the AskAway service for another 3 years.

The Advisory Committee would like to extend thanks to all those AskAwayers who participated in the software evaluation process.

Software Evaluation Process

QuestionPoint All Tab Display Issues

We are currently investigating some issues with the QuestionPoint All Tab displaying an inaccurate count of the active questions for some service providers.  This tab usually displays all questions the other service providers are working on and also allows you to join a question in conference mode to assist a colleague.

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