AskAway Blog

Three new scripts added

In response to feedback from service providers, three new service-wide scripts have been added relating to service limits and rude or threatening patron behaviour. Although we have an extremely low incidence of difficult patron behaviour, if it does happen you don't want to be fumbling around for what to say! These are the same scripts used by public library AskAway staff.
Ref - Service Limits

First Week Hourly Breakdown

For those of you that are interested in how the calls come in throughout the day, here’s the hourly breakdown for last week (as reported by QP):

PST
Mon Sep-17
Tues Sep-18
Wed Sep-19
Thurs Sep-20
Fri Sep-21
Sat Sep-22
Sun Sep-23

10:00 – 10:59
2
2
4
2
Closed
Closed
4

11:00 – 11:59
10
3
4
5
3
7
0

12:00 – 12:59
5
4
5
4
2
4
1

Helping "Public Library" patrons

Since the public library "side" of AskAway is still behind a picket line, we may see a few questions from public library patrons. Here are a few tools that you can use to help them:
Public Libraries' Delicious bookmarks:
http://del.icio.us/askaway
For those of you not familiar with Delicious, use the Tags on the right side of the screen to select a topic, e.g. Climate_Change
Then, select a link from the left side of the screen.
List of Free (academic) databases:

Helping a NWCC student?

NWCC's "Where Can I Get This" link is behaving very oddly. Please show any NWCC students how to search databases that contain full text articles, and please show them how to limit their search to only Full Text until this issue is resolved.
FYI, of the WilsonWeb databases, only Biological and Agricultural Index Plus contains any full text.
For your convenience, here is the main page of the NWCC library:
http://www.nwcc.bc.ca/lrc/welcome.cfm
Free resources to try as well:

Changes to SFU's website

As of today, several links on SFU Library's home page (http://www.lib.sfu.ca) have been repositioned:
1. The "Course Reserves" link, formerly under the "My Library" section has been renamed "Reserves" and can now be found under the "Find" section.
2. The "Online reference sources" link, formerly under the "Find" section, has been moved to the "Help" section.
3. The most visited link on the home page, "Journal articles & databases", is now the first link under the "Find" section.
-------------------------------

Pages