AskAway Blog

New Local - Authentication script

In response to service provider feedback, we have encouraged institutions to change the title of their Cobrowse 3 script, which describes how a patron can authenticate into the databases at their library. The script should now be called Local - Authentication, which is a little more self-explanatory than Cobrowse 3!
For example, the UBC Local - Authentication script reads:

Java Updates now supported

OCLC informs us that the QuestionPoint software is now compatible with the Java version 6, update 2 (i.e. the one that wasn't working in the summer).
Java has since released Java version 6, update 3. OCLC says that after limitted testing it appears that update 3 also works with QuestionPoint.
So what does this mean for you?

QP Reports Webinar

Questionpoint will be hosting a webinar on QP Reports. See below for details. If you have any questions about this webinar, please ask Becky Hawk (contact info below).
The QuestionPoint team will host a one-hour Live Meeting session entitled “QuestionPoint Reports Webinar” on 22 October from 11:30 a.m. to 12:30 p.m., Eastern Daylight Time (3:30 p.m. GMT). Microsoft Live Meeting will be used for the visual portion of the webinar and a dial-in toll-free conference call for the audio portion.
There are three prerequisites to attending the session:

Brown-bag Recording: Preparation for Assignment Ads

Now available!
Check out the recording of the presentation: Preparation for Assignment Ads
This presentation shows you some tips for handling questions generated by the assignment ads.
If you don't have time to view the entire presentation, use the time indices below to skip to the topic you wish to view:
1:55 What are the Assignment Ads?
7:31 Primary Sources in Science/Social Science
12:06 Primary Sources in Arts
19:18 Finding Scholarly and Peer Reviewed articles
25:24 Is *this* article peer-reviewed?

Three new scripts added

In response to feedback from service providers, three new service-wide scripts have been added relating to service limits and rude or threatening patron behaviour. Although we have an extremely low incidence of difficult patron behaviour, if it does happen you don't want to be fumbling around for what to say! These are the same scripts used by public library AskAway staff.
Ref - Service Limits

First Week Hourly Breakdown

For those of you that are interested in how the calls come in throughout the day, here’s the hourly breakdown for last week (as reported by QP):

Mon Sep-17
Tues Sep-18
Wed Sep-19
Thurs Sep-20
Fri Sep-21
Sat Sep-22
Sun Sep-23

10:00 – 10:59

11:00 – 11:59

12:00 – 12:59

Helping "Public Library" patrons

Since the public library "side" of AskAway is still behind a picket line, we may see a few questions from public library patrons. Here are a few tools that you can use to help them:
Public Libraries' Delicious bookmarks:
For those of you not familiar with Delicious, use the Tags on the right side of the screen to select a topic, e.g. Climate_Change
Then, select a link from the left side of the screen.
List of Free (academic) databases:

Helping a NWCC student?

NWCC's "Where Can I Get This" link is behaving very oddly. Please show any NWCC students how to search databases that contain full text articles, and please show them how to limit their search to only Full Text until this issue is resolved.
FYI, of the WilsonWeb databases, only Biological and Agricultural Index Plus contains any full text.
For your convenience, here is the main page of the NWCC library:
Free resources to try as well: